Etrade Bank accounts have transactions but not a balance

Qowieury

I reconnected the Etrade Bank accounts. It found them, and it has the latest transactions, but for both it says that the balance is $0.

it also shows and FDP-103 error.

Coach Jon

Hello @Qowieury,

Thanks for reaching out! I can see the FDP-103 error you are receiving from our side as well. I would have you verify the following information and steps to assist us in troubleshooting, if you will:

• Verify the bank selected is the correct instance – You may see several different instances of your bank that you can add in the Add Account screen.
• Verify your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
• Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and the credentials are still valid.
• Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
• Update your credentials – Try temporarily updating your password on your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

-Coach Jon