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Can't connect to Voya Financial - FDP-106 (edited)

M.B.

Hi, my Voya investment account lost connection yesterday and attempting to reconnect got me FDP-106 error. I've tried a few times, different times and different days. I did do the latest quicken update yesterday 7/10 (thinking it might fix the issue, but didn't).

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Comments

Coach Jon

Hello @M.B.,

Thanks for reaching out! We are aware of this known issue with Voya Financial and have an alert you can follow for updates here:

https://community.simplifimoney.com/discussion/12730/ongoing-6-12-25-voya-financial-returns-an-fdp-106-error

In the meantime, you can track the account manually by adding manual transactions, which will keep your records up-to-date. Here are the steps to do so: Managing Transactions in Quicken Simplifi | Quicken Simplifi Help Center

-Coach Jon

SRINFLA

Even though I saw that this isse was resolved 7/23/2025 I am still having issues today getting the same error.

Coach Jon

Hello @SRINFLA,

Thanks for reaching out! I can see from our side that you are receiving an FDP-106 error when trying to connect to Voya Financial. Can you let us know if you are trying to add a new account into Quicken Simplifi, or are you trying to update an already existing account?

For the latter, I would have you try establishing a fresh connection, making the account manual, and re-linking to see if that fixes the current issue. The instructions to do that are:

Make all of the accounts with the bank manual by following the steps here.
Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know how that goes!

-Coach Jon

SRINFLA

I added it and connected 4 days ago and it has not updated since, so I deleted the account from Simplifi and readded it and still receive the same error.

Coach Jon

Hello @SRINFLA,

Thanks for the reply! If you can, please provide the following information,and we can work on troubleshooting this issue:

The name of the account, as it appears in Quicken Simplifi.
The name of the account, as it appears on the bank's website.
What type of account are you attempting to connect?
Has there been any changes made to the bank's website or the sign-in process recently?
Has there been any activity in the account in the last 90 days?
What is the exact URL you see after signing into the bank’s website?
A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).

We will also need logs!

Log into the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

-Coach Jon

Samir Anz

My Voya account is also experiencing this same issue. My Voya account stopped updating around July 9th. I have done all the steps presented under this topic. I don't believe the topic is resolved.

Thank You

Coach Jon

Hello @Samir Anz,

Thanks for reaching out! I can see from our side that you are receiving an FDP-106 error when trying to connect. To confirm, you are trying to update an already existing account within Quicken SImplifi, correct? I would have you try establishing a fresh connection by making the account manual and re-linking to see if that fixes the current issue. The instructions to do that are:

Make all of the accounts with the bank manual by following the steps here.
Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know how that goes!

-Coach Jon

Samir Anz

Thank You Coach Jon,

I did make the account manual and then I tried again to link anew the account by adding an Account (I followed the instructions outlined). The Voya account is for the LA City 457 Deferred Compensation Plan.

The landing page for logging in is: https://login.voya.com/voyassoui/index.html?domain=la457.voya.com#/login-pweb

I have tried all the Generic Voya Accounts that are listed on your "Add Accounts" page.

On a side note, I have had the same issues but with an FDP-103 error with my Putnam account for many years.

Thanks

JPC415

hello - I am having the same problem with my Voya financial account. I've done the steps listed above. Can you let me know if there's more i can do.

thanks

Coach Jon

Hello @JPC415 and @Samir Anz,

Thank you for confirming that you tried the given steps. If you can please provide the following information, this would be helpful going forward:

The name of the account, as it appears in Quicken Simplifi.
The name of the account, as it appears on the bank's website.
What type of account are you attempting to connect?
Has there been any changes made to the bank's website or the sign-in process recently?
Has there been any activity in the account in the last 90 days?
What is the exact URL you see after signing into the bank’s website?
A screenshot of the Accounts Summary page from the bank's website that lists all accounts and balances (feel free to redact any personal info) and has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).

-Coach Jon

Samir Anz

Is there a private link to you whereby I can provide the requested information?

Coach Kristina

Thank you for your reply @Samir Anz,

You are able to send the information as a direct message, if you're not comfortable posting it in this discussion.

I hope this helps!

Coach Jon

Hello @JPC415,

Thank you for the requested information. If you can also provide logs, we can work on getting this issue reported! The steps to do so are:

Log into the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

-Coach Jon

JPC415

Thank you - I submitted the log files through the quicken app. Please let me know what to expect next. This is really frustrating that this isn't working.

Thanks,

Joe

Coach Jon

Hello @JPC415,

Thanks for the requested information. I did get this reported to our service provider and I will be sure to follow up here when we have an update on this issue!

-Coach Jon

EWC - 11893575

Coach Jon

Hello @JPC415,

I am back with an update from our service provider. We would like to escalate this issue further, and our team is requesting your general availability over the next couple of weeks in order to schedule a session and do further troubleshooting. Please confirm that the contact information within your Quicken profile is accurate and let us know!

-Coach Jon

JPC415

hi Jon,

My email address is in there correctly, and I can’t see if my phone number is correct but it is [redacted - personal information] Generally I’m fairly flexible, with notice. I work 8-5 m-f pacific time. Noon and onward are more free than the mornings. Any time after five or on weekends is fine. This is a priority and I’m eager for this to be resolved so I will make time. Feel free to reach out on short notice, but if you give me some notice it will be more likely I’ll be able to make myself free.
thank you,

Joe

Coach Jon

Hello @JPC415,

Thanks for the reply! I did report this information to our product team. I will follow up here with any status updates. Be sure to be on the lookout for an email from our product team to set up a scheduled time for troubleshooting.

-Coach Jon

CTP-14067

JPC415

Hi Jon,

I havaen't heard from anybody and it's been 10 days. Any word on this?

Thank you,

Joe

Coach Jon

Hello @JPC415,

I can confirm from our side that the product team is working on this issue. These sessions can take some time to schedule, based on availability, but I can assure you that a team member will reach out to you.

Thank you for your continued patience!

-Coach Jon

JPC415

hi jon - so, it's been another 2 weeks? Can you give me an update? It's really inconvenient not having all my banks sync - this is the most basic functionality of this product.

-J

Coach Jon

Hello @JPC415,

Thanks for following up! I can certainly understand your frustration. Like I stated before, these sessions can take some time to schedule, but I can assure you that a team member will reach out to you. I checked on the ticket, and it is still being worked on.

Thank you for your continued patience!

-Coach Jon

JPC415

Ok, Jon, I'm glad you understand my frustration. If you do, I'm sure you understand that it's been nearly 6 weeks and while you've assured me that a team member is planning to schedule a time to talk to me, that really give me no sense of when, or frankly whether, this problem will be resolved by your team. I'm starting to feel like you should be discounting my membership. This isn't feeling like acceptable service to me. What can you do to expedite this?

Thank you,

Joe

Coach Jon

Hello @JPC415,

We appreciate you getting back to us. While we cannot provide an estimated time for a resolution, our support team would be happy to discuss potential discounts with you via chat or phone. https://support.simplifi.quicken.com/en/articles/5077917-how-to-contact-support#h_fb87dc291f

-Coach Jon

Coach Jon

Hello @JPC415,

Just following up after hearing from our product team that you were able to connect successfully with Voya Financial. I am glad that the issue is resolved! We did go ahead and close the ticket.

-Coach Jon