Problematic connection to Firstrade account [FPD-155]

_Orz_1234

Hi Quicken support team,

I have issues connecting to my Firstrade account for months, this feature has been broken since early May 2025. I kept getting the following error message and despite I am 100% sure my account name, password, and PIN number for the account is correct.

We are unable to connect to Firstrade Securities Inc. at this time.

Care Code: FDP-155

Coach Kristina

Hello @_Orz_1234,

Thank you for letting us know you're seeing this issue. To clarify, was the account previously connected in your Quicken Simplifi and working?

I look forward to your reply!

Ryo

I'm also experiencing the same issue as described above.

I noticed that at some point, my Firstrade data connection stopped working, and I'm no longer able to access my account information through Quicken Simplifi. When I try to set up a new connection, I keep getting the FDP-155 error message.

Just to confirm, my account credentials seem to be working fine - I can log into my Firstrade account through their website without any problems using the same login information. So it appears the issue might be with the connection between the two systems.

I'd really appreciate any help or updates on this matter, as it would be great to have my Firstrade account syncing properly again. Thank you!

_Orz_1234

https://community.simplifimoney.com/discussion/comment/55333#Comment_55333

Hi Coach Kristina,

Thanks for your reply. Yes, my Firstrade account was able to connect to Simplifi a year ago. I have been a loyal user of Simplifi for years and this disruption of service is not uncommon in the past.

Best,

Wei

Coach Kristina

Thank you for your replies @Ryo & @_Orz_1234,

Are you able to see when the last successful download into your Firstrade account(s) was? Narrowing down the timeframe would help us investigate the issue.

Have there been any changes to Firstrade's website in the past year? If so, what changed? Did it impact the URL (web address) you use when logging into your account(s) directly through their website?

To help us investigate this issue, please also send logs. You can do this by following these steps:

1. Log into the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback. 
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

Thank you!

_Orz_1234

https://community.simplifimoney.com/discussion/comment/56088#Comment_56088

Hi Kristina,

According to my Simplifi money account, the last successful connection to Firstrade was 100 days ago. I haven't made any changes to both Firstrade and Simplifi accounts since last year.

I tried to connect Firstrade with Simplifi through your web app and this connection hasn't affect my Firstrade login since the creation of the account.

Thanks for the update. I have sent the feedback. Hope to hear back from your soon.

Coach Natalie

@_Orz_1234, thanks for the reply!

When testing the connection for Firstrade Securities Inc. using dummy credentials from my end, I also receive the FDP-155 error. This means that the bank is indefinitely or permanently blocking connection traffic. For this particular error, we do recommend contacting the bank directly. You would likely want to speak with their online banking or digital banking department.

Sorry for not being able to do more from our end, but I hope this helps!