Deactivating Accounts

Dansclan28

Forgive me, i am new to Quicken Support. I've been using Quicken for about twenty years and just updated to Classic and a new Windows Computer. My goal is to not do anything online with my accounts, but to do everything manually. I imported all my data from my old computer into this account. Quicken automatically considered that every account will be synced online. I've gone to my account list and clicked edit on each of my accounts. I've clicked the "Online Services" tab where i am supposed to deactivate my account. No "DEACTIVATE" button appears, just a button saying "Set Up Now…" (See the attachment.)

IMG_0417.jpg

It may seem that online services need to be set up. If i click this button, the system wants me to set up a completely new account starting with my latest statement. The account already exists with many years worth of information. I don't want to start all over.

Additionally, under the "General" tab I'm supposed to be able to update account information on the right side if the account is not set for online services. I can update information on the left side, but if i try to update the right side, it vanishes when i close the window and reopen it. Something is not quite right.

Please help,

Dan

SRC54

Hi Dan,

You need to go to the Quicken classic support group for help. This is Quicken Simplifi, which is a totally different product. Here's the URL.

https://community.quicken.com