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RBC error message FDP-102 (edited)

Bg3putt

Fdp-102 error message for over 10 days now. Support cannot fix it so far! Has anyone else had this experience?

Frustrating!

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Comments

Coach Jon

Hello @Bg3putt,

Thanks for reaching out! I can see the ticket you opened with our support team and the FDP-102 error you are receiving from our side. Can you verify if you're trying to add a new account to Quicken Simplifi for the first time or update an already existing account within the program? For the latter, I would see if establishing a fresh connection works to resolve the issue here:

Make all of the accounts with the bank manual by following the steps here.
Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know!

-Coach Jon

Bg3putt

update existing accounts

Reset connection does not work, same error

Did manual reset and same error message

Coach Jon

Hello @Bg3putt,

Thanks for the reply! Can you please supply a screenshot of the error being received within Quicken Simplifi? We will also need logs to be sent to us if you can send those too:

Log in to the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

-Coach Jon

Bg3putt

IMG_5710.png

only have iPhone or iPad…. Not sure how to find logs

Coach Jon

Hello @Bg3putt,

Thanks for the reply and requested screenshots. The logs will need to be sent from the Quicken Simplifi web application. If you do not have a computer, are you able to log in to the web application from the iPad web browser?

-Coach Jon

Bg3putt

borrowed laptop and sent everything but the logs.

How do I get the logs

Coach Jon

Hello @Bg3putt,

The steps to send logs are here:

https://community.simplifimoney.com/discussion/comment/55832#Comment_55832

Thank you!

-Coach Jon

Bg3putt

Jon

Don’t see any new steps to send logs.

Coach Jon

Hello @Bg3putt,

The steps to send logs were within the quoted text I sent:

Log in to the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

I hope this helps!

-Coach Jon

Bg3putt

done at 1:48

Coach Jon

Hello @Bg3putt,

Thanks for those logs! I did get this reported to our service provider and will be sure to follow up when we receive an update!

In the meantime, you can track the account manually by adding manual transactions, which will keep your records up-to-date. Here are the steps to do so: Managing Transactions in Quicken Simplifi | Quicken Simplifi Help Center

-Coach Jon

EWC - 11869111

Coach Jon

Hello @Bg3putt,

I am back with an update from our service provider. They would like you to try signing in to the bank's website using this link in Incognito mode within your web browser: https://www1.royalbank.com/cgi-bin/rbaccess/rbunxcgi?F6=1&F7=IB&F21=IB&F22=IB&REQUEST=ClientSignin&LANGUAGE=ENGLISH

If you can successfully log in using that link, please try connecting your RBC account in Quicken Simplifi once again. Let us know how this goes!

-Coach Jon

Coach Jon

Hello @Bg3putt,

I am following up again to verify if you have seen my last reply:

https://community.simplifimoney.com/discussion/comment/55982#Comment_55982

Let us know if that works!

-Coach Jon

Bg3putt

I will try.

Im signed in using the above. What is next step to get transactions downloaded?

Coach Jon

Hello @Bg3putt,

Thanks for the reply and confirmation. You will want to go back through the Add Account flow within Quicken Simplifi to reconnect to the bank. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know how that goes!

-Coach Jon

Bg3putt

I think it’s working….

Thx

Coach Jon

Hello @Bg3putt,

I am glad to hear the issue is resolved! Thank you for letting us know!

-Coach Jon