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Is there a way to stop advertising within the app?

cloudquick

I just had an advert for some quicken product I have zero interest in pop up in the centre of my screen, requiring a dismissal before I could access the app that I paid for. This is on web.

Is there a way to turn this off? I checked the settings page but could not find anything. I find this kind of behaviour anathema, and it's honestly enough to make me switch from this product. Just utterly unacceptable.

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Coach Jon

Hello @cloudquick,

Thanks for reaching out! Can you share a screenshot of the pop-up in question with us? This will help us better understand the situation.

-Coach Jon

cloudquick

Hi @Coach Jon it's gone now, so I can't. I believe it was an ad for life hub, but I could be wrong.

It was very obviously and clearly a quicken advert, and it must have been coded into the app. Like a splash screen that appeared on refresh. I will of course screenshot if I see it again, but unless you have a malicious marketing actor injecting code into your platform, someone who works there must be aware of this.

I just want an option to turn it off so I never see it again.

DryHeat

@cloudquick - ""I just want an option to turn it off so I never see it again.

I remember seeing this some time ago.

I'm not sure, but I believe I rejected the offer and never saw the ad again.

So maybe you already have turned it off so you will never see it again.

cloudquick

Let's hope so @DryHeat !