nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Unable to connect my Alterna Bank account - FDP-103 (edited)

David LH

I just bought a subscription to Simplifi. In the 'get started' menu, I am trying to set up a connection to my account with Alterna Bank, a Canadian credit union that is in Simplifi's drop-down menu. When I put in my login ID for my Alterna account and the password, I get a whirling-around symbol for some minutes, then a default to the original entry display. After a few tries, I am asked to check the user IID and password, which I do by logging into my account successfully on the Alterna website. How do I get the system to accept my login ID and password, and connect to my Alterna account? (Note that I cannot post this question from within Simplifi, because I am stuck in the get started introduction.)

Find more posts tagged with

Online Banking

Comments

David LH

I resolved this situation by abandoning the attempt. I was able to import successfully data from my account at RBC Royal Bank of Canada. When I then got into Simplifi and asked the chatbot for advice, I discovered that the website of Alterna Bank in the Simplifi list was not the website of my bank. So I imported the data manually. I mention all this so that others might be able to work around a similar problem.

Coach Jon

Hello @David LH,

Thanks for reaching out! I can see from our side that you are receiving an FDP-103 error when trying to connect. Typically, users will receive this error when an invalid username and password have been entered for the bank they are trying to connect with.

I would have you follow the steps below to see if they help resolve the problem here:

Verify the bank selected is the correct instance – You may see several different instances of your bank that you can add in the Add Account screen. Check to see if you’re using the correct one.
Verify your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and the credentials are still valid.
Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
Update your credentials – Try temporarily updating your password on your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

-Coach Jon