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Santander Consumer: QCS-500

RobWilk

Just got a new auto loan (ugh and yay at the same time) for a new (used) car —

It's with Santander Consumer.

Like Navy FCU I'm getting the below message, but this time it happens when i try to add the account. This is NOT happening with all my accounts, just Navy FCU and Santander Consumer.

Santander Consumer

Request failed with status code 500
Care Code: QCS-0500

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Comments

Coach Jon

Hello @RobWilk,

Thanks for reaching out! Can you please confirm whether you are still receiving the QCS-500 error with Santander Consumer as well for us? I believe this may have been a temporary holdup, as you stated in your post, and we will want to make sure before diving into more troubleshooting.

-Coach Jon

RobWilk

I am still receiving this error a couple days later. It happens almost instantly after I enter my username and password. Let's focus on this one rather than navy federal, as this is a 'new' account.

There may be something wrong on my end, but I think I tried two different computers: a 1-month old M4 Pro MacBook pro and a 16 hour old DELL Desktop PC (i5).

VPNs are off.

I was using chrome, yesterday i switched everything to Microsoft Edge on all machines. The macbook is not on a beta OS but has the latest standard release, the Windows machine is on the Canary Insider Builds.

-Rob

Coach Kristina

Thank you for your reply,

I can see a Community Alert for QCS-500 errors affecting multiple financial institutions came out yesterday. It is possible that the issue you're seeing is part of that known issue.

https://community.simplifimoney.com/discussion/14088/new-8-8-25-multiple-financial-institutions-qcs-500-error

Are you seeing this error with Santander and Navy Federal Credit Union only, or are other financial institutions also impacted?

I look forward to your response!