Raymour and Flanagan account can't connect - FDP-103 (edited)

mthoman1

Per my previous question, www.myonlineaccount.net does not connect to r&f. I have to on that conversation because that was the 3rd time someone suggested the same thing and i don't have time for that. I would very much like someone to suggest something different.

Coach Jon

Hello @mthoman1,

Thanks for reaching out! I can see from our side that you're receiving an FDP-103 error when trying to connect in Quicken Simplifi. Typically, you will receive this error code when an invalid username and password have been entered for the bank you are trying to connect with. I would have you try the following steps to verify if the issue is credential-related.

• Verify the bank selected is the correct instance – You may see several different instances of your bank that you can add in the Add Account screen.
• Verify your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
• Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and the credentials are still valid.
• Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
• Update your credentials – Try temporarily updating your password on your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

-Coach Jon