Ascensus FDP-103 error (edited)
The Vanguard Website was updated over the weekend and now my 401k Account will not sync any more.
I’m pretty sure that the url has changed which is most likely a part of the syncing issue.
Anyone else having issues as well?
Comments
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@pwhitt, thanks for reaching out to the Community with this issue!
When viewing your connection attempts from our end, I don't see that you're connected to Vanguard in Quicken Simplifi. Instead, I see an Ascensus connection via the 'Ascensus version of Vanguard Plans' bank option. Is this the connection you're referring to? If so, I'm seeing an FDP-103 error, which indicates invalid credentials are being used.
Please confirm that this is the bank and the error, so we know how to proceed!
-Coach Natalie
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Yes that is the connection.
There was an update to the Vanguard Website over the weekend and the syncing issue started immediately after that.
Here is the Original URL that I was able to log into, and I assume that was the same in the Quicken Simplifi account,
"https://my.vanguardplan.com/vanguard/account/login"
Here is the New URL that I can access now via the Web, and assume that the Quicken Simplifi account needs to be updated to,
"https://my.vanguardplan.com/login/participant"
Thanks So Much,
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@pwhitt, thanks for confirming!
It looks like the FDP-103 error with Ascensus is a known issue. Our Alert here can be followed for updates:
There are some troubleshooting steps you can try, but if you end up still receiving one of the errors mentioned in the Alert, you would then want to follow the Alert for a resolution.
If you'd like to perform troubleshooting, the first thing you'll want to try is establishing a completely fresh connection with the bank:
- Make all of the accounts with this bank manual by following the steps here.
- Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
- If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.
If the FDP-103 error persists after doing so, you can follow these steps to troubleshoot it:
- Verify that your login information is correct– Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
- Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
- Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
- Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect in Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.
If you end up not being able to reconnect the account, you can track it manually while the Alert is ongoing to keep your records up to date. Our support article here goes over adding and editing Holdings:
Sorry for not having better news, but I hope this helps!
-Coach Natalie
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I experienced the same problem. I was successfully syncing with Ascensus via my.vanguardplan.com for a few years, then it suddenly stopped working. I also noticed that the login link I had bookmarked had changed. I tried a bunch of different things, and in a fit of pique I deleted the account and tried to recreate it. Now however, when I try to select the financial institution, the option for my.vanguardplan.com has been removed (presumably because of this known problem). So, a bit stuck until the issue is fixed.
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