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Can't add account Washington State DRS - FDP-101 (edited)

updog

I always get the same error code

We are unable to connect to Washington State DRS at this time.

Care Code: FDP-101

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Comments

Coach Jon

Hello @updog,

Thanks for reaching out! I can see from our side that you are receiving an FDP-101 error for Washington State DRS when trying to connect. Can you let us know whether you are trying to add the account for the first time into Quicken Simplifi, or are you trying to update an existing account? For the latter, I would see if establishing a fresh connection by making the account manual and re-linking would fix the current issue. The instructions to do that are:

Make all of the accounts with the bank manual by following the steps here.
Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

-Coach Jon

updog

Adding new account.

Coach Jon

Hello @updog,

Thanks for the reply! If you can provide a screenshot of the error you are receiving, along with logs, this will help us report the issue for further troubleshooting.

Log into the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

-Coach Jon

updog

Still not working, nobody ever replied to the message I sent that way.

Coach Jon

Hello @updog,

Thanks for the reply! I am not seeing that a message was ever sent/received as far as here in the community. Were you able to provide the information I requested previously for this issue?

https://community.simplifimoney.com/discussion/comment/57280#Comment_57280

-Coach Jon