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[ONGOING] 8/14/25: Renewal Banner showing for users purchasing through Google Play Store

Coach Jon

We are currently seeing an issue in Quicken Simplifi where users are seeing a banner in their program that says, "Oops! Your payment wasn't processed. Update your account to continue using Simplifi.", even though the users have an active subscription. This is only being experienced by users who have purchased Quicken Simplifi through the Google Play Store at this point. This is a known issue that we are working to resolve as quickly as possible. We currently have no ETA to provide on when a resolution can be expected, but will post updates as soon as we do.

If you would like to be automatically notified of any updates regarding this issue, please "bookmark" this Alert by clicking the bookmark ribbon in the upper right corner.

Thank you!

SIMPL-28714 // QCS-23846

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Coach Jon

ONGOING 8/28/25

This Alert is still listed as ongoing and there is currently no ETA on a resolution, though we are continuing to investigate the issue. We will be sure to post back when an update or resolution becomes available, so please bookmark this Alert to receive those notices when they occur.

We appreciate everyone's patience!