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Unable to Connect Acorns Account (11000 error)

csolutions

I have already sent my logs as I saw other users with this issue were directed to, my report reference id is: 499940052240455424

Accounts as they show up in Acorn:
Later
Invest
Checking
Emergency Fund

Accounts as they showed up in Simplifi(prior to connection issues and me removing the acorn account):
Later
Invest
Checking
Emergency Fund

[Edit - Removed Personal Information]

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Online Banking

Finicity

Comments

Coach Jon

Hello @csolutions,

Thanks for reaching out! I can see that you are receiving a 11000 error when trying to connect. Is this happening with all of your Acorns accounts or only specific ones? Please provide some additional data so we can move forward with troubleshooting.

Has there been any activity in the account in the last 90 days?
Has the bank made any recent changes to its website or sign-in process?
Are you the owner of the account?
The names of the accounts, as they appear on the bank's website.
A screenshot of the Accounts Summary page from the bank's website (the page that lists all accounts and balances - feel free to redact any private info) that has a wide enough scope to show the page URL (this must be taken from a web browser and not a mobile browser).

Please also submit your logs via the 'Send Feedback' option:

Log into the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

-Coach Jon

csolutions

@Coach Jon it is all of my acorn accounts not just one,
1. Yes there has been activity in the account in the past 90 days
2. I am unaware of any changes to the sign in process
3. I am the owner of all of the accounts and none of them are able to connect
4. Included in my original post
5. Included in my original post

I have already sent my logs, my report reference id is: 499940052240455424
I have tried connecting using the Simplifi app on my iPhone, the MacOS desktop app, and web UI and received the same errors across all platforms

Coach Natalie

@csolutions, thank you for the information!

I have filed the ticket for this issue. When an update becomes available, @Coach Jon will reach back out in this thread!

CTP-14241

Coach Natalie

@csolutions, I am back with an update for you!

Since the Finicity connector for Acorns isn't working, our engineering team has removed it and added an Intuit connection option back into the product. You should be able to go back through the Add Account flow and re-add your accounts now.

Let us know how it goes!

csolutions

This seems to have worked! My only note is that it does not seem like the savings account was able to be linked, but Checking, Investment, and Roth IRA are all linked! I am fine with this status and assume the acorn connection will continue developing

Coach Natalie

@csolutions, that's great!

If you end up wanting to do some troubleshooting for the missing savings account, feel free at any time to create a new post for that issue so we can take a closer look.