FDP-103 Error North Shore Bank

MelissaS

Hello,

I am having trouble connecting my North Shore Bank account. I have clicked enroll within North Shore Bank's app to grant permission to Quicken Direct Connect to access information, but still keep getting this error.

Thank you!

Coach Natalie

@MelissaS, thanks for posting to the Community with this issue!

When viewing your connection attempts from our end, I am also seeing an FDP-103 error with North Shore Bank MA, which indicates that invalid credentials are being used. To clarify, have you ever had this bank connected in Quicken Simplifi, or is this your first time attempting to add it?

Please also thoroughly follow these steps to troubleshoot the FDP-103 error:

1. Verify the bank selected is the correct instance – You may see several different instances of your bank; check to see if you’re using the correct one.
2. Verify that your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
3. Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and that the credentials are still valid.
4. Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
5. Update your credentials – Try temporarily updating your password at your bank's website and then try again to connect in Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

Let us know how it goes!