Invest529 (Virginia529) not working any more (FDP-101 error)
Invest529 (formerly Virginia529) has stopped connecting. This could be due to the rebranding and new link for financial software. The new access link for third party connections is https://myaccount.invest529.com/pls/prod/hwtkaacs.p_renderpage_alternate_access#/login
Grateful if the team can update this.
Comments
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@jorder, thanks for reaching out to the Community with this issue!
When viewing your connection attempts from our end, I see an FDP-101 error with 'Virginia529 - Third Party'. It looks like the error is occurring on an existing account in Quicken Simplifi, so let's have you start by establishing a completely fresh connection with the bank:
- Make all of the accounts with this bank manual by following the steps here.
- Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
- If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.
It looks like there is also a second bank option listed in Quicken Simplifi as "Virginia529 College Savings Plan" that you can try as well.
Let us know how it goes!
-Coach Natalie
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Hi Natalie - Virginia529 never worked with the regular link - they force all third party access to the… Third Party link that's in your screenshot. As you can see, these links have "virginia529.com" in them. The new link that I posted, which I am given by the website itself, goes to invest529.com following the rebranding. This stopped working about 2-3 weeks ago. Yes, I tried adding this as a new account as well - same error. I've also reset the account access on the Invest529 side, including resetting password. Same problem.
UPDATE: If you type in manually in a browser window the current third party link from Simplifi's account selection screen (myaccount.virginia529.com), it doesn't go to the login page any longer - likely due to the issue I mentioned.
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@jorder, thanks for the reply!
Have you tried making your existing account manual and then going back through the Add Account flow? I ask, as I am only seeing "account refresh" events from our end, meaning that an existing account is being refreshed, versus a new connection being established. In order to review this issue for escalation, we do need to confirm that the error is also occurring with a newly established connection. You can accomplish this by following the steps I listed above —
- Make all of the accounts with this bank manual by following the steps here.
- Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
- If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.
Let us know how this goes!
-Coach Natalie
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Thanks for working through this. Yes, made one account manual, re-added it from new, but it fails as before as it's trying to connect (FDP-101).
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Allow me to re-iterate that when I click on the link that Simplifi has in its financial institution selection window for Virginia529 Third Party access:
https://myaccount.virginia529.com/pls/prod/hwtkaacs.P_RenderAlternateAccessPage#/login
It goes to a webpage with an error message.
When I click on the link that Invest529 gives me for third party access:
https://myaccount.invest529.com/pls/prod/hwtkaacs.p_renderpage_alternate_access#/login
It brings me to a sign-in page.
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@jorder, thanks for the information!
Yes, I saw that you posted about the different bank options and the URL/rebranding change prior. Although that may be the cause of the issue, we would not be able to confirm that here in the Community.
With that, I have escalated this issue to our service provider and will let you know when there is an update!
EWC-11919227
-Coach Natalie
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@jorder, we received an update on this issue!
It appears that our service provider is already aware of and working on this, so we have created an Alert that you can follow for updates:
In the meantime, you can track the account manually to keep your records up-to-date. Since it sounds like the account is an Investment Account, you would leave it in its "manual" state so you can add/edit the holdings:
Thank you for your patience as this issue is worked on!
-Coach Natalie
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Thanks Natalie for the update
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