nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Issue with Discover Bank and MFA (edited)

bbord

I am trying to connect Discover Bank (savings account) to Quicken. After the sign in, it's time for the verification code. I get 2 options: text to my landline (wrong) or text to my mobile phone. Not a good situation already because a week ago I attempted to connect Discover Bank to an investment account and I would never get a verification code from Discover Bank via text to my mobile phone as many times as I tried. I eventually got locked out of my Discover account for all the attempts. The only way it worked then was to start all over again the next day and choose "call" instead of text. With Quicken, I didn't get any other option to receive a verification code other than text to my mobile phone. It didn't work - no text. So then I'm stuck. And of course, as someone else in the community expressed, you don't get your options back again with repeated attempts - you just get stuck with your original choice. I called Quicken - 'not a Quicken problem, it's a Discover problem'. Long story shorter, I talked with Discover 3 times (5 different people) and U.S. Cellular 2 times - most of those calls with people diligently trying to figure it out - but no evidence of verification requests (3rd party verfication system?) or short-code attempts to enter the U.S. Cellular system. 3-1/2 hours later and getting locked out of my Discover account again - no solutions and all indications falling back to Quicken. After all of these people, I'm honestly still not sure who or what even initiates and/or sends the vericification codes - Quicken, Discover, a 3rd party entity? I need to get this figured out, and if nothing else, I need at the very least another verification code option - email, call, etc. I don't think that's a Discover problem and it definitely isn't a U.S. Cellular problem. Can this please be resolved?

Find more posts tagged with

Online Banking

Comments

RobWilk

One way to know for sure: When you attempt to connect to Discover, do you get prompted with what looks like a discover branded site (logos and colors matching discover's site) or do you get prompted with a generic Quicken-Simplifi screen with prompts to sign into or authorize your bank? If it looks llike the bank's website, you're probably on an updated OAuth connection, in which case it is the bank who should be sending you the message (initiating it and all). If it's a quicken looking screen, then quicken is translating requests from the bank, and in that case it may be up to Quicken to try to help resolve this.

DryHeat

I have no idea what's going on with your Discover account, but if it were me I would start with logging in to the Discover website directly and checking to see what phone numbers you have set up for verification or password recovery.

It's possible that you have accidentally set up both your mobile number and your home number for SMS verification — which could cause you to get locked out.

Coach Kristina

Hello @bbord,

In addition to the information @RobWilk and @DryHeat provided, here are some other things to check:

Is the multi-factor authentication prompt showing correct information (such as the correct last 4 digits of the phone number)?
How long do you wait for the code to arrive?
- Does the code ever arrive (such as showing up several hours later), or does it never show up at all?
Do you encounter the same issue in both the web and the mobile version of Quicken Simplifi?

I look forward to your reply!

bbord

Thanks all for your comments. It's not a Discover login - not like the Charles Schwab acount I linked where they actually had their own login situation that took over and then passed it back on to Quicken. Regarding checking the recovery numbers I have with Discover, I'll check that out. @Coach Kristina, yes, the last 4 digits shown were correct anyway. I waited probably 5 min before successive attempts but the codes never arrived at all. I was hoping the mobile app made a difference, but had the same results.

Coach Jon

Hello @bbord,

Thanks for the reply! Were you able to check on the Discover website if your MFA information was correct? I also wonder if temporarily disabling MFA would allow you to connect within Quicken Simplifi. Afterward, you could re-enable MFA if you were able to connect. Please let us know!

-Coach Jon