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Savings accounts show up, but can't connect CD accounts (M&T Bank)

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This discussion was created from comments split from:

M & T still not connecting - FDP-103 (edited).

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doramay

I have another issue you may be able to help me with. In another bank account (not the one in the previous question), my savings show up, but my CDs don't. I have tried reconnecting. That did not help. I added them manually, but when I try to link them to the same institution as the savings, it says I have already added all accounts. Suggestions?

Coach Kristina

Hello @doramay,

Thank you for letting us know you're seeing another issue. I separated this into it's own discussion, since it's a separate topic. To help troubleshoot, please let us know which financial institution the problem CD accounts are with. Please also include a screenshot of the already added all accounts message you see when you try to link the accounts.

I look forward to your response!

doramay

Thanks.

I am reluctant to disclose this on a public site. Is there any way to contact you privately?

Coach Natalie

@doramay, thanks for the reply!

To keep information private here in the Community, you can send it via DM; however, the main discussion will take place here in this thread. If you're concerned about privacy posting in a public forum, I would recommend contacting our Chat/Phone Support Team instead for a private support experience: https://support.simplifi.quicken.com/en/articles/5077917-how-to-contact-support

I hope this helps!