FDP-401 connecting to Amex

davidcwalls

connected fine yesterday. Gave error today. I reset account; got the Amex login screen and provided user and password; Amex MFA was engaged and I switched to the Amex app to authorize, which appeared to work in both apps, but after a few minutes Simplifi returned FDP-401

Coach Jon

Hello @davidcwalls,

Thanks for reaching out! Users will receive error code FDP-401 when our connection with their bank is being throttled by the bank, limiting the number of successful connection attempts.

Typically, this error resolves itself after four hours. If you are still experiencing this error after waiting four hours, be sure to let us know!

I would also see if your user token may have expired. This can happen after having the account connected for more than 90 days.

• To gain a new token, you will have to revoke Quicken from accessing your bank's website, then reconnect your accounts.
  1. Navigate to the bank's website, sign in, and then remove Quicken's access from the bank's third-party linked apps.
  2. Make all of the accounts with the bank manual by following the steps here.
  3. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
  4. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know how this goes!

-Coach Jon