FDP-401 connecting to Amex
connected fine yesterday. Gave error today. I reset account; got the Amex login screen and provided user and password; Amex MFA was engaged and I switched to the Amex app to authorize, which appeared to work in both apps, but after a few minutes Simplifi returned FDP-401
Comments
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Hello @davidcwalls,
Thanks for reaching out! Users will receive error code FDP-401 when our connection with their bank is being throttled by the bank, limiting the number of successful connection attempts.
Typically, this error resolves itself after four hours. If you are still experiencing this error after waiting four hours, be sure to let us know!
I would also see if your user token may have expired. This can happen after having the account connected for more than 90 days.
- To gain a new token, you will have to revoke Quicken from accessing your bank's website, then reconnect your accounts.
- Navigate to the bank's website, sign in, and then remove Quicken's access from the bank's third-party linked apps.
- Make all of the accounts with the bank manual by following the steps here.
- Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
- If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.
Let us know how this goes!
-Coach Jon
0 - To gain a new token, you will have to revoke Quicken from accessing your bank's website, then reconnect your accounts.
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+1 This is also happening to me
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Hello @taylorbeak,
Thanks for reaching out! I am not seeing an error for you from our side when you are connecting with American Express. Are you still receiving this error? If you are, please supply a screenshot showing this error from your side and follow the steps I shared above to see if they help resolve the issue you are seeing!
-Coach Jon
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Hello @taylorbeak and @davidcwalls,
We are now aware of this known issue with American Express and have an alert you can follow for updates as we work toward a resolution for this issue!
-Coach Jon
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