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American Express Care Code: 324

halletts

Is anyone having issues with multiple accounts under American Express? I have three accounts under American Express: two are connecting fine (a personal credit card and a checking account), but one account (it's a Business Blueprint checking account) will not update. It shows this error:

This financial institution needs your attention

We have lost connectivity to one of your accounts. To restore connectivity, you must reconnect with your FI.(Care code: 324)

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Comments

Coach Jon

Hello @halletts,

Thanks for reaching out! From our side, I cannot see the 324 you are experiencing with American Express. Are you still receiving this error? If you are, I would see if your user token has expired. This can happen after having the account connected for more than 90 days.

To gain a new token, you will have to revoke Quicken from accessing your bank's website, then reconnect your accounts.
1. Navigate to the bank's website, sign in, and then remove Quicken's access from the bank's third-party linked apps.
2. Navigate back to Quicken Simplifi and make all of the accounts with the bank manual by following the steps here.
3. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
4. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know how that goes!

-Coach Jon

molehill6804

Hey there, I'm seeing this issue as well. I'm specifically seeing it on a business checking account that I have with American Express that for whatever reason cannot seem to be (re-)linked to my account in Simplifi. I had successfully linked the account in the past, but my issues with the connection appear to have started around the same time as the original poster. For me, specifically there seems to have been a break around September 22, 2025.

Coach Jon

Hello @molehill6804,

Thanks for reaching out as well. I would suggest trying the same steps I provided previously in this thread to see if they work for you.

https://community.simplifimoney.com/discussion/comment/59444#Comment_59444

Let us know how this goes!

-Coach Jon

molehill6804

https://community.simplifimoney.com/discussion/comment/59987#Comment_59987

Hey @Coach Jon , that didn't seem to work. I just had a chat with one of the coaches in the Simplifi app, and they suggested that this issue is due to the Amex 401 errors documented here:

https://community.simplifimoney.com/discussion/14481/ongoing-09-16-25-american-express-returns-fdp-401-error

The coach said I must wait for the above error to be solved before I can re-add this Business Checking account.

Coach Jon

Hello @molehill6804,

Thanks for the reply! I am not sure if the two errors are related, but since the errors are different, I would still suggest continuing with troubleshooting until this can be confirmed.

To verify, are you still receiving the 324 error, or are you seeing the FDP-401 error from your side now? Let us know!

-Coach Jon