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Wealthsimple FDP-102 error (edited)

abrasumente

Hello, once again I’m back requesting support for the fastest growing bank in one of your biggest markets.

Previously Wealthsimple was on your Unsupported Banks list… it’s no longer there.

I just tried signing in and got the following:

We are unable to connect to Wealthsimple at this time. Please try again later.

Care: FDP-102

For some reason it still asks for a mint token (discontinued in 2023) but it does allow 2FA so it seems to be an issue on Quicken’s side.

You have an instant customer if this gets fixed.

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Comments

Coach Jon

Hello @abrasumente,

Thanks for reaching out! I can see from our side that you are receiving an FDP-102 error with Wealthsimple. A user recently brought up that they were able to connect with Wealthsimple by using their password, even though the login field requests the Mint token.

When you try signing in, are you using your password you use to sign in at the bank's website? You also stated that you are being prompted for multi-factor authentication. Does the FDP-102 error appear after you try entering that code? Let us know!

-Coach Jon

abrasumente

Yes, I get the option to add my 2FA code and I get the code after that.

Coach Jon

Hello @abrasumente,

Thanks for the reply! Since you are seeing the error after entering the MFA code you received, can you please let us know whether you are trying to add the account into Quicken Simplifi for the first time, or if you are trying to update an existing account already within the program?

For the latter, I would see if establishing a fresh connection by making the account manual and re-linking fixes the current issue. The instructions to do that are:

Make all of the accounts with the bank manual by following the steps here.
Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know how this goes!

-Coach Jon

abrasumente

Ive attempted the suggested method and am still receiving the same error code.

Coach Jon

Hello @abrasumente,

Thanks for the reply. Can you please provide a screenshot of the error you are receiving from your side, as well as a screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.

We will also need logs to be sent:

Log in to the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

-Coach Jon