Unable to connect to First Texas Bank - FDP-103/Care code: not.found (edited)

LBUser999

Mobile and Web app say I need to reconnect my account - although username/password have not recently changed. I correctly enter my username and password, which is iimmediately followed by:

We are unable to connect to First Texas Bank at this time.(Care code: not.found)

No MFA prompt option.

Coach Jon

Hello @LBUser999,

Thanks for reaching out! From our side, I can see that you are receiving a FDP-103 error when trying to connect. Typically, you will receive this error when an invalid username and password have been entered for the bank you are trying to connect with.

I would have you verify your credentials by following the steps below, please:

• Verify the bank selected is the correct instance – You may see several different instances of your bank that you can add in the Add Account screen. Check to see if you’re using the correct one.
• Verify your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
• Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account, and the credentials are still valid.
• Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
• Update your credentials – Try temporarily updating your password on your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

-Coach Jon