Merrill Lynch Investments and Merrill Lynch Benefits OnLine FDP-105

MishaM

Seeing errors for both financial institutions. Please confirm if this issue is widespread.

Coach Jon

Hello @MishaM,

Thanks for reaching out! I am not aware of a widespread known issue with Merrill Lynch at this time, but I can see from our side that you are receiving an FDP-105 error when connecting. Generally, this error indicates that the specific bank is temporarily blocking us. This typically happens when the selected bank is performing server maintenance or is blocking third-party aggregation to avoid site saturation. In most cases, users can usually still log into their bank's website while receiving this error in the product.

Can you let us know if you are trying to update existing accounts already within Quicken Simplifi? If you are, I would see if your user token has expired. This can happen after having the account connected for more than 90 days.

To gain a new token, you will have to revoke Quicken from accessing your bank's website, then reconnect your accounts.

• Navigate to the bank's website, sign in, and then remove Quicken's access from the bank's third-party linked apps.
• Make all of the accounts with the bank manual by following the steps here.
• Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
• If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know how this goes!