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FDP-401 Amex Unresolved

theytoldmeineedaname

This issue has been unresolved since at least mid-September. It's now nearly the END of OCTOBER. WHAT IS GOING ON? WHY ISN'T THIS FIXED?

This should be a TOP PRIORITY for your team. The fact that it has remain unfixed for 1.5 months is genuinely INSANE. [removed - profanity/rant]

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Coach Natalie

@theytoldmeineedaname, we completely understand how frustrating it can be when online banking isn’t working as expected. While our teams don’t provide ETAs during an ongoing issue, we truly appreciate your patience. We recommend following the applicable Alert here in the Community so you’ll be notified as soon as updates are available.

https://community.simplifimoney.com/discussion/14481/ongoing-09-16-25-american-express-returns-fdp-401-error

Additionally, for this particular issue, I've noticed users reporting that the connection works when trying again, so I would definitely recommend continuing to try, even outside of active banking hours.

Otherwise, you can track your accounts manually to keep your records up to date while the issue is being worked on. Let us know if you need any help with doing so, and what types of accounts you're looking to track, and we'd be happy to assist you!