Computershare FDP-192

MightyIrish

Computershare has been returning FDP-192 error for months now. Is this ever going to be fixed? [removed competitor mention] and Mint (RIP) never have/had issue with Computershare. Why does it take so long to resolve this? Why are we paying for a service that can't do this basic function for a very popular banking platform?

Coach Natalie

@MightyIrish, thank you for reaching out to the Community with this issue!

I see that the FDP-192 error with Computershare is a known issue. Our Alert here can be followed for updates:

https://community.simplifimoney.com/discussion/14414/ongoing-9-10-25-computershare-returns-an-fdp-192-error

Unfortunately, our teams don't provide us with ETAs, so we don't have any further information to share at this time. As soon as we have an update or a resolution, we will post it to the Alert. In the meantime, we apologize for the inconvenience!

While the connection is down, you can track the account manually. I'm guessing the account is an investment account in Quicken Simplifi, so you would first need to make the account manual to add/edit holdings. Here are the steps to do so: https://support.simplifi.quicken.com/en/articles/5321064-switch-a-connected-account-to-manual-mode#h_d9c41566d8

And here is our article on adding/editing holdings in manual investment accounts: https://support.simplifi.quicken.com/en/articles/4474538-tracking-investments-in-quicken-simplifi#h_f8a7bc2e30 & https://support.simplifi.quicken.com/en/articles/4474538-tracking-investments-in-quicken-simplifi#h_034717f2b3

As soon as the connection issue is fixed, you'd be able to link the account back up with the bank by following the steps here: https://support.simplifi.quicken.com/en/articles/4959544-how-to-link-accounts#h_b7ba4cd1e2

Thank you for your patience as this connection issue is being worked on!