Check # field is missing on the mobile app

System

This discussion was created from comments split from:

Check Number Field Missing after 4.83.0 Upgrade (edited).

scott1982

The Check # field is missing on the Android app. Is there any timeline for a fix? I have version 5.43.0, which appears to be the latest update according to the Android Play Store. Thank you.

L McGregor

Missing from Android app v 5.43.0

Coach Jon

Hello @scott1982 and @L McGregor ,

Thanks for reaching out! I was able to confirm from my side that the Check # field is still available within the Quicken Simplifi mobile application. It should be available in the Transaction Detail view when selecting a transaction.

Can you please confirm whether you are missing this field within the Transaction Detail view?

-Coach Jon

L McGregor

It is not there.

Coach Jon

Hello @L McGregor ,

Thanks for providing a screenshot to show the issue from your side. Have you noticed this issue in all transactions, or only certain transactions? If you uninstall the mobile application and then reinstall, does the field then show up as intended?

-Coach Jon

micwise

I'm having the same issue. I uninstalled the app, reinstalled and I'm still unable to see any check numbers.

Coach Jon

Hello @micwise,

Thank you for the reply. Can you also provide a screenshot from within the mobile application on your side showing that the Check # field is missing for you within the Transaction Detail view? And can you please confirm that this is happening with all transactions?

Additionally, please let us know what type of device you are using the mobile application with, as well as the version of the mobile application you are on.

If you can send logs, this would also be helpful!

1. Log in to the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

-Coach Jon

micwise

I'm on a Pixel 7a with Simplifi 5.43. The check number is missing from all transactions I have looked at. Here's a screenshot of one of them.

[edited image to reduce size]

Coach Jon

Hello @micwise,

Thanks for the screenshot. It looks like the logs we requested previously in this thread have not been sent yet. If you could send those over and let us know, we can work on escalating this issue.

-Coach Jon

micwise

@Coach Jon I've sent the logs.

Coach Jon

Hello @micwise,

Thank you for those logs! I did get this issue escalated to our product team and will be sure to follow up here when we have updates regarding the issue.

-Coach Jon

SIMPL-30478

Coach Jon

Hello everyone!

Our product team has implemented a fix for this issue that should be released with Quicken Simplifi Mobile Release 5.45.0. Be sure to let us know if the issue is fixed for you when that version is released.

-Coach Jon

howie_s

I'm on android version 5.44.0 (50689) and the check # field IS there as expected.

micwise

I'm on 5.44.0 and I'm now seeing the check number field.

Coach Jon

Hello @howie_s and @micwise,

Thanks for letting us know! Glad to see that the field is available!

-Coach Jon

Coach Jon

Hello everyone!

Quicken Simplifi Mobile version 5.45.0 has been released, so the Check # field should now be visible for everyone!

-Coach Jon