Adding new Care Credit account FDP-103 error

brownse1019

I am trying to add a new Care Credit account and keep getting an FDP-103 error. Following advice from other posts, I tried connecting several times through carecredit.com, as well as through others with the synchrony.com domain. Worth noting that when I try to check my credentials through carecredit.com, the login page goes to https://id.synchrony.com/idp/en. I am sure my credentials are correct, but not sure how else to go about connecting in Simplifi.

Coach Jon

Hello @brownse1019,

Thanks for reaching out! I can see the FDP-103 error you are receiving from our side when trying to connect to CareCredit. I know you said that you are sure your credentials are correct, but we will still want you to go through the following troubleshooting steps below, please:

• Verify the bank selected is the correct instance – You may see several different instances of your bank that you can add in the Add Account screen. Check to see if you’re using the correct one.
• Verify your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
• Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account, and the credentials are still valid.
• Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
• Update your credentials – Try temporarily updating your password on your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

If the steps above still do not help resolve the issue, please provide the following information:

• The name of the account(s), as it appears on the bank's website.
• Have there been any recent changes made to the bank's website or its sign-in process?
• What is the exact URL you use to log in to your account on the bank's website?
• What type of account(s) are you attempting to connect in Quicken Simplifi?
• A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.
• The format of your password (DO NOT provide your actual password!). For example, "Quicken123$" would be coded as "Xxxxxxx###$", where a capital "X" indicates a capital letter, a lowercase "x" indicates a lowercase letter, and a "#" indicates numbers; the actual special characters used will need to be provided.

I hope this helps. Let us know how this goes!

-Coach Jon