How long should a bank connection to be down? FirstBank of Colorado is now near 4wks.
The FirstBank of Colorado connection has now been down for at least 24 days. The bank tells me I need to check with Quicken but I'm starting to give up hope that this is going to get resolved. I count on this connection for both business and personal accounts and if it's not ever going to be fixed, I need to start taking steps towards a new bank or platform. This seems like a really long downtime, now closing in quickly on a full month. All I get from the below is that it's being investigated but that's been the case now for more than 3 weeks.
https://community.simplifimoney.com/discussion/14789/new-10-29-25-firstbank-of-colorado-returns-fdp-6000-error#latest
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@FortDog88, thanks for reaching out to the Community with your inquiry!
We definitely understand how frustrating ongoing connection issues can be, and apologize for the disruption. Unfortunately, our teams don't provide ETAs for these types of issues. As soon as we have any news to share, including a resolution, it will be posted to the Alert:
In the meantime, you can track the account manually to keep your records up-to-date. Here is our help article on adding manual transactions in Quicken Simplifi:
Thank you for your continued patience as we work to resolve this matter!
-Coach Natalie
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Up to 29-days since this last updated for me. Any chance someone can at least let us know if this is ever likely to be back up? At some point I have to decide if I'm changing platforms or banks as this is becoming a real issue. Manually tracking things isn't practical for what I'm trying to do. Thanks for any udpates or additional insight.
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@FortDog88, we definitely understand how disruptive connection issues can be.
At this time, we don't have any additional information to share, and our teams typically don't provide ETAs or the type of insight you're seeking. I can assure you that the issue is being worked on. However, in the meantime, all we can do is ask users to follow the Alert for updates, including a resolution.
I apologize for not having more information, but I hope this helps!
-Coach Natalie
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Thank you, Coach Natalie. [removed - disruptive]
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Like others, this is becoming disruptive. It’s been down for a whole month so I’ve lost tracking that whole time, and we’re in holiday season now. My renewal with Quicken is coming up and I want to know if this ever will be resolved or if I need to find a new tool.
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For me it's been 34 days. [removed - no soliciting] There was a question last week about whether or not we might get some refund for this month plus of downtime, but it looks like that comment was removed for some reason. I'm at a complete loss at this point but given how often I use and rely upon Simplify, disruptive is putting it mildly.
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I sent Coach Natalie a message asking for clarification on my message on why it was disruptive and asking if there was somewhere to discuss getting a refund. I'm not trying to be disruptive.
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@lwagner, if you'd like to discuss anything to do with your Quicken Simplifi subscription, you can contact our Chat or Phone Support Team directly for a private interaction:
They have the tools and resources needed to further assist you with these types of matters.
I hope this helps get you pointed in the right direction!
-Coach Natalie
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I completely agree with those that are having issues. I believe the problem is probably the acquisition of FirstBank by PNC. That said, I am already looking to move banks and away from Quicken. I am finally sick of years of connection issues. I’m out!
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i'd be thrilled just to get an update on what's happening. i get not wanting to give details or ETAs for every little short lived busted connection, but this has a month and a half at this point, for a paid service. that shouldn't be an unreasonable expectation.
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I agree. I pay for this service and expect better response to outages and more feedback. Get this fixed please. I'm starting to look at alternatives such as [removed]. [removed - no soliciting]
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worked again for about a day and a half but now getting a different error this time:
We are unable to connect to FirstBank of Colorado at this time. Care Code: request-body-fieldit's now been at at least 44-days since the first failure. completely unacceptable.
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Hey All, I saw this cross-posted in another community and thought it might be helpful. It helped me resolve my issues.
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