Baird Account Missing Holdings (edited)

disc2120

There are some investments that are in my Baird portfolio that are not pulled into Simplifi. When I pull up my account on the Baird website and look at my portfolio I will see a paged list of investments. It seems like all the ones missing from Simplifi are not on page 1.

Coach Jon

Hello @disc2120,

Thanks for reaching out! To clarify the issue, some of your holdings are missing from within Quicken Simplifi, correct? Can you share screenshots showing the holdings within Quicken Simplifi and the holdings from your bank's website for comparison?

-Coach Jon

disc2120

Yes and No. Screenshots will just show what I have described.

Coach Natalie

@disc2120, thanks for the reply!

So we can get a clear picture of what you're seeing in Quicken Simplifi, as well as determine if your case needs to be escalated, please provide the following data:

1. The name of the account with the issue, as it appears in Quicken Simplifi.
2. The balance for the account in the Accounts List in Quicken Simplifi (this is the list of all accounts and balances on the left side of the Dashboard on the Quicken Simplifi Web App, or the list of all of your accounts when you select "Accounts" from the Quicken Simplifi Mobile App).
3. The balance for the account in the Investments Portfolio in Quicken Simplifi (if you have multiple investment accounts, you'll want to filter the page to just this account).
4. The balance for the account as displayed on the bank's website.
5. A screenshot of the holdings for the account in Quicken Simplifi (if you have multiple investment accounts, you'll want to filter the page to just this account).
6. A screenshot of the holdings on the bank's website for a comparison.

We look forward to your reply!

disc2120

I sent a direct message with the requested information.

Coach Natalie

@disc2120, thank you for the DM!

It looks like some information is still missing:

1. The balance for the account in the Accounts List in Quicken Simplifi (this is the list of all accounts and balances on the left side of the Dashboard on the Quicken Simplifi Web App, or the list of all of your accounts when you select "Accounts" from the Quicken Simplifi Mobile App).
2. The balance for the account as displayed on the bank's website.

Also, just to confirm we have a full handle on things, it is just these 3 holdings missing from Quicken Simplifi, correct?

And these missing holdings are causing an incorrect Market Value in Quicken Simplifi as well, right? (This is why we need to gather the various balance/market value data)

After receiving the above information, I think we can definitely get your case escalated. We will need one more piece of data to do so:

• A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.

And we will also need logs to be submitted via the 'Send Feedback' option:

1. Log in to the Quicken Simplifi Web App.
2. Select Profile from the left-hand navigation bar.
3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback. 
4. Leave all boxes checked, add a brief description of the issue, and then click Send.

Much appreciated!

disc2120

Yes the value of those 3 holdings plus the value of what is in simplifi equals the actual value of the holdings in the account.

I have sent the account balance in messages.

The account positions url is as follows. It does not change as I page through the list of holdings. The screenshot of the Accounts Summary page would not add any new information to what you already have.

https://bairdonline.rwbaird.com/Web/account/holdings/default

I have submitted the feedback.

Coach Natalie

@disc2120, thank you!

We still need:

• The balance for the account as displayed on the bank's website. (I am guessing the image of a balance that you sent is from the Accounts List in Quicken Simplifi; does this match the balance at the bank exactly?)

As for the Account Summary page, this is a requirement for the escalation. Our teams need to see the landing page after signing in, with the URL at the top.

disc2120

Another DM sent…

Coach Natalie

@disc2120, thank you!

I have filed a ticket for this issue and will post back here as updates are received. I apologize if the data gathering process seemed tedious; however, we do this to ensure a quality resolution process for you.

CTP-15432