My projected cash flow for my primary bill pay bank account is currently inaccurate because the app is not accounting for pending transactions from my bank. I can see the pending item from my bank coming through, though it is not calculating into my cash flow. This results in a material misstatement of my actual cash position. For example, I have a pending payment of approximately $4,900 that has already left my available balance at the bank, but it is not reflected anywhere in the app’s cash flow projections.
This isn’t a minor timing issue—it creates a false sense of liquidity and undermines the purpose of using the app for forward-looking financial planning.
I’m not comfortable posting screenshots publicly, but I’m willing to share them directly with a customer service representative so this can be properly diagnosed.
It appears that several users have reported the same issue, and the threads are going unresolved because community pros indicate that their own accounts look fine. I’m hoping for an actual review of this behavior rather than a dismissal based on other users’ experiences.
Can someone from product or support confirm whether pending transactions are intended to be excluded from cash flow projections, or if this is a known bug?
This clarification would go a long way for those of us relying on accurate projections.
