Reconnecting to my bank only gives the option to add accounts (edited)

GuerillaTime68

Received the following message for one of my banks with multiple accounts:

When I try to reconnect, the system is only giving me the option to add accounts. If I don't add an account, which already exists in Quicken Simplifi, I can't progress out of the window.

Do I add all of the accounts again?

Thank you,
The thickest user of this program

DannyB

Here are a few ideas:

• Make all accounts with this institution manual before reconnecting to the institution. If that allows you to proceed then carefully link your bank accounts with the corresponding QS accounts. See this page for instructions to change connected accounts to manual accounts.
• I have also found that sometimes I needed to go to the bank site and delete the Quicken connection from my account. Then try the reconnect process.
• I have also found that using Incognito or InPrivate browser mode can make a difference when trying to reconnect.