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No Transactions Retrieved From Citizens Bank Since 12/9 (edited)

MikeZ

The last transaction of any kind from Citizens Bank is from 12/9/2025.

I've reset the connection several times.

The balances are all correct, but I need the transactions for my spending plan.

I'm assuming this is related to your new connection method to Citizens.

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Comments

Coach Jon

Hello @MikeZ,

Thanks for reaching out! To help us clarify your situation, can you let us know what type of account you have with Citizens Bank? Have you had any activity from 12/9/2025 onward? Are the transactions still pending with the bank?

I would have you try establishing a fresh connection by making the account manual and re-linking to see if that fixes the current issue. The instructions to do that are:

Make all of the accounts with the bank manual by following the steps here.
Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know!

-Coach Jon

MikeZ

I have 6 accounts with that connection

checking, savings, 2 credit cards, a car loan, and a LOC

Coach Jon

Hello @MikeZ,

Thanks for the information! Do all of these accounts have missing transactions since 12/09/2025? Did you try the steps I provided above?

https://community.simplifimoney.com/discussion/comment/62510#Comment_62510

-Coach Jon

MikeZ

Only 2 accounts have actual transactions, but Simplifi does not have them. And yes I did all the steps.

MikeZ

Just to be clear, after doing all the steps you suggested, the transactions after 12/9 are still missing. However, only 2 of the 6 accounts have transactions after 12/9.

Checking & 1 CC have transactions logged at Citizens, but Simplifi does not have them. None of the other accounts have transactions after 12/9.

I think the new Citizens connection method was implemented yesterday. Is that right?

Coach Jon

Hello @MikeZ,

Thanks for the additional information. I would not be sure if there have been any changes made to Citizens Bank connection type, but when researching, I noticed that Citizens Bank is using an OAuth connection type. This issue may be due to an expired token. This can happen after having the account connected for more than 90 days. Let's have you try the following steps instead:

Navigate to the bank's website, sign in, and then remove Quicken's access from the bank's third-party linked apps.
Make all of the accounts with the bank manual by following the steps here.
Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know if this works for you!

-Coach Jon

MikeZ

Yesterday Simplifi notified me that Citizens Bank will be using a new connection method. That's when it stopped working.

If you are saying instead that I will need to go through this every 90 days, sorry, that's a non starter.

I just don't have the time or inclination to troubleshoot what should be very simple.

Coach Jon

Hello @MikeZ,

I can certainly understand your frustration. To properly address an issue and identify its cause, we take a thorough approach to troubleshooting. If you still wish to continue with this process, I can confirm that Citizens Bank is currently undergoing a migration. Could you please let us know if the transactions for those accounts are still pending with the bank?

-Coach Jon

MikeZ

The transactions are not pending. I wasn't aware of any migration at Citizens.

However, I have zero issues with Citizens Bank using Empower. All transactions are present there.

BTW, my Citizens connections were originally made less than 90 days ago, as my subscription started on 9/22. Also, Simplifi displayed a notification about the new Citizens connection method that is supposed to be more reliable. That was yesterday. It appears obvious to me that there was a change to Citizens connections, and that is when the transactions stopped coming over.

Coach Jon

Hello @MikeZ,

Thank you for the reply and for confirming the transactions are not pending on the bank's side. I know you stated that you didn't wish to troubleshoot, but I would still suggest trying the steps I provided above to see if it fixes the issue you are seeing.

https://community.simplifimoney.com/discussion/comment/62517#Comment_62517

If the issue persists afterward,

The name of the account the transactions are missing from, as it appears in Quicken Simplifi.
The Date, Payee, and Amount of a few example transactions that are currently missing in Quicken Simplifi.
A screenshot of the example transactions from the bank's website.
A screenshot of the corresponding register in Quicken Simplifi, showing that the transactions are missing.
Confirm whether the missing transactions are impacting the balance in Quicken Simplifi or not.
A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.

We will also need logs to be sent in!

Log in to the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

-Coach Jon

MikeZ

Yesterday's transactions finally came over, but they were never marked as pending at Citizens. And neither are today's, which have not come over to Simplifi.

I did find something peculiar, though. On the main Accounts list shown with the Dashboard selected, I have selected Balance with Pending, for Balance Type. However, on each account in Settings, there's a Balance Type setting as well, per account. I never noticed this before. The setting defaults to Bank Balance. I tried changing it on several accounts to Balance with Pending and clicking the Update button. But when I check it again, it's back to Bank Balance. This setting directly on each account appears to be unchangeable.

Perhaps this is somehow interfering with getting the current day's transactions, whether or not they're pending. I would definitely call this non-updatable setting a bug. And perhaps a second bug with the failure to get the current day's transactions. I don't know the expected behavior of having these settings in multiple places with one per account and the other global; how do they interact and which takes precedence… maybe just one or the other would be better?

Coach Jon

Hello @MikeZ,

Thanks for the reply. I am glad your transactions came through! For the transactions that are missing as of today, can you provide the information I inquired about previously? Even if this issue is only a matter of waiting for the transactions to come over, it does seem strange that you are waiting around 2 days for the transactions to show up when they are not pending on the bank's side.

The name of the account the transactions are missing from, as it appears in Quicken Simplifi.
The Date, Payee, and Amount of a few example transactions that are currently missing in Quicken Simplifi.
A screenshot of the example transactions from the bank's website.
A screenshot of the corresponding register in Quicken Simplifi, showing that the transactions are missing.
Confirm whether the missing transactions are impacting the balance in Quicken Simplifi or not.
A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.

As for the bug regarding the Balance Type issue, we are aware and have already reported this issue to our product team. Balance Types in general do not interfere with transactions downloading, but you can follow along for any updates to the issue here:

https://community.simplifimoney.com/discussion/15063/does-the-account-specific-balance-type-setting-actually-do-anything

-Coach Jon

MikeZ

I just wanted to verify for you that Citizens transactions that are pending are not retrieved. Also, posted transactions for the current day are not retrieved.

Pending transactions for other accounts, such as credit cards, are retrieved.

Coach Jon

Hello @MikeZ,

Thanks for the reply. Just to clarify, do you mean that the pending transactions on your bank's side are not being downloaded into Quicken Simplifi at all? As I mentioned earlier, we can report this issue; we just need the information I requested in my previous reply.

https://community.simplifimoney.com/discussion/comment/62569#Comment_62569

Let us know!

-Coach Jon

MikeZ

It appears pending transactions from Citizens Bank are not downloaded at all. But in no case are transactions for the current day downloaded either, pending or not.

I just had a check post this morning that was pending for 2 days at the bank. Simplifi got it this morning. Simplifi would not retrieve it until today. I tried.

However, the balance is usually correct, but not always, even after refreshing.

Coach Jon

Hello @MikeZ,

Thanks for the additional information. If you can just supply the previous information I requested, we can work on getting this escalated!

https://community.simplifimoney.com/discussion/comment/62569#Comment_62569

-Coach Jon