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Robinhood Banking - Checking account shows zero or pending transactions as balance

Simplera

Hi,

I recently opened a Robinhood Banking Checking account. The account balance normally shows zero balance (the transactions are shown correctly). Also I noticed if I transfer some money into checking account, during the period, the transfer shows pending, the total pending amount shows up as the account balance and when the pending transactions clear, the account balance goes back to zero.

Thanks a lot for your help.

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Comments

Coach Kristina

Hello @Simplera,

Thank you for reaching out! To help troubleshoot, please provide more information. In your Quicken Simplifi, does that checking account show as a checking account or as an investment account? Is the cash in the account tracked as cash, or as a money market fund?

I look forward to your reply!

Simplera

hi @Coach Kristina ,

The account is tracked as a checking account. The cash in account is tracked as Cash.

Thanks.

Coach Jon

Hello @Simplera,

Thanks for letting us know! Can you let us know how long this has been occurring for? Has this always occurred since you've added the account to Quicken Simplifi? I would see if the following steps work to resolve the issue you are seeing:

Navigate to the bank's website, sign in, and then remove Quicken's access from the bank's third-party linked apps.
Make all of the accounts with the bank manual by following the steps here.
Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

Let us know how this goes!

-Coach Jon

Simplera

Hi @Coach Jon,

I followed the steps to remove all linkages to Quicken from the Robinhood linked apps and then made all the accounts manual. And the re-added the accounts and that did not resolve the issue. The checking account balance is still 0. One thing that I noted, may be the devs may find it useful is, that when you add the accounts, on the screen where you get the opportunity to choose create new or link existing accounts, it shows the account balances as well. And there as well the shown account balance was zero.

Thanks.

Simplera

here is the screenshot while linking

Coach Jon

Hello @Simplera,

Thank you for the information! Can you please provide the following information? This will help us determine the next steps:

The name of the account in question, as it appears in Quicken Simplifi.
The name of the account in question, as it appears on the bank's website.
A fresh screenshot of the balance for the account in Quicken Simplifi.
A screenshot of the balance displayed on the bank's website for comparison.
A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.

We will also need logs to be sent:

Log in to the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

-Coach Jon

Simplera

Hi @Coach Jon ,

please see the responses below:

The name of the account in question, as it appears in Quicken Simplifi.

Robinhood Checking

The name of the account in question, as it appears on the bank's website.

Joint Checking

A fresh screenshot of the balance for the account in Quicken Simplifi.

IMG_4639.jpeg

A screenshot of the balance displayed on the bank's website for comparison.

IMG_4640.png

A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.

The account is only available through Robinhood Banking/Credit Card app and there is no web url that I can post

I will separately send the logs

thanks

Simplera

Sent the logs as well.

Thanks.

Coach Jon

Hello @Simplera,

Thank you for the requested information. Since you cannot provide a screenshot of the Accounts Summary page from a website, can you provide a screenshot of the Accounts Summary screen in the Robinhood application? Let us know!

Simplera

I did provide that as a response to your previous question.

Thanks,

Coach Jon

Hello @Simplera,

I am not seeing a screenshot of the account summary in this thread. Remember that this needs to be the landing page after signing in, and typically lists all accounts and balances. Let us know when that can be provided. Thank you!

Simplera

Hi @Coach Jon

sorry I misunderstood the ask. Here is the landing page.

IMG_4647.jpeg

Thanks

Coach Jon

Hello @Simplera,

Thank you for the information! I did get this issue reported to our product team and will be sure to follow up here with any status updates as they work on a resolution.

CTP-15954

montee4

Having the same issues with Robinhood

Coach Kristina

Hello @montee4,

Thank you for letting us know you're also encountering this issue. If you haven't already done so, please follow the troubleshooting steps from @Coach Jon's earlier post:

https://community.simplifimoney.com/discussion/comment/62880#Comment_62880

If that troubleshooting does not resolve the issue, then please provide the information requested in @Coach Jon's earlier post to help our teams investigate the issue:

https://community.simplifimoney.com/discussion/comment/63056#Comment_63056

Thank you!

Coach Jon

Hello @Simplera,

I am back with an update from our product team on your reported issue! When checking on our end, we saw that the Robinhood Checking account had a balance in Quicken Simplifi. Can you please confirm if the issue is resolved on your side? Let us know!

Coach Jon

Hello @Simplera,

Just following up again to confirm you saw my previous response about whether this issue is resolved on your end. Let us know!

https://community.simplifimoney.com/discussion/comment/67809#Comment_67809

Coach Jon

Hello @Simplera,

I am following up one last time to confirm if the issue is resolved on your end. Please let us know before Friday, April 10th, as that is when we will need to close the ticket due to no response.

Thank you!

Coach Jon

Hello @Simplera,

I am following up to let you know that this ticket has now been closed. Be sure to let us know if you need further help in the future! Thank you!