Bill is being skipped
I have a credit card transfer reminder set up for every 2 weeks. This credit card is purposely not connected. In the last two months, this reminder has jumped ahead. For example, a few days ago, the next reminder was for January 5th. As of December 27, this reminder is no longer there and jumped to January 19th. This has previously happened before, but unsure if I accidentally did it. I know for sure this time, this was not user error.
How can this be worked around or corrected?
Comments
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Hello @Jhinkk,
Thank you for letting us know you're seeing this issue. To help troubleshoot, please provide more information. Does this happen only when a reminder is set for every 2 weeks? Is there anything that seems to trigger this behavior? Does this happen in the web app, the mobile app, or both?
I look forward to your response!
-Coach Kristina
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@Coach Kristina,
Thank you for your response. So far, I have only noticed the issue with this particular reminder by name, type, and occurrence type of 2 weeks. I dont recall anything particular that should trigger it besides time. I check the upcoming reminders quite frequently when I first start my process of checking bills and after when im all done. I only see it on the mobile. I have never used the website version.
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Thank you for your reply,
If you haven't already done so, please try logging out of the mobile app, then logging back in, and test to see if the behavior persists. Refreshing your login makes sure that your account is synced with the servers and can sometimes correct issues like this.
Please let me know how it goes!
-Coach Kristina
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