Prudential Financial Account Needs Attention Care Code: QCS-0429-2/FDP-103 (edited)

ctanenbaum

I am having issues linking my Prudential Account again. I am able to log on with my credentials on the website but not thru Simplifi. Here is the error message:

We are unable to update Prudential Financial Investor Annuities at this time. Please try again later. If you continue to experience issues, please contact Simplifii support.

Care Code: QCS-0429-2

Coach Jon

Hello @ctanenbaum,

Thanks for reaching out! From our side, I am seeing an FDP-103 error for you when trying to connect to Prudential Financial. Let's have you try the following steps to see if they help resolve the issue.

• Verify the bank selected is the correct instance – You may see several different instances of your bank that you can add in the Add Account screen. Check to see if you’re using the correct one.
• Verify your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
• Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and the credentials are still valid.
• Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
• Update your credentials – Try temporarily updating your password on your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

If you still encounter the QCS-0429-2 error from your side, I recommend waiting 24 hours after your last failed attempt before trying again.

Let us know how this goes!

-Coach Jon