America First Credit Union FDP-103

System
System Administrator admin
edited January 2 in Adding and Updating Accounts

This discussion was created from comments split from:

Flagstar Bank Not Updating FDP-103.

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  • ctonylee
    ctonylee Member

    I'm having the same issue with America First Credit Union. It started a week ago. I have done all the steps suggested and nothing is working please help.

  • Coach Jon
    Coach Jon Moderator admin

    Hello @ctonylee,

    Thanks for reaching out! I can see that you are experiencing an FDP-103 error when I check from our side. Typically, you will receive this error when an invalid username and password have been entered for the bank you are trying to connect with. I would verify if the following steps work to resolve the issue:

    • Verify your login information is correct – Type your password/PIN into a text application to ensure you don’t have any typographical errors. Then, copy and paste your login information into Quicken Simplifi to ensure accuracy.
    • Verify your login at the bank’s website – Try to sign in to your bank’s website using the same login credentials to ensure you've not locked yourself out of the account and the credentials are still valid.
    • Check for an app-specific password – Some banks require users to use a specific app password when connecting to a third party. Check with your bank to see if you need to use an app-specific password.
    • Update your credentials – Try temporarily updating your password on your bank's website and then try again to connect to Quicken Simplifi. We recommend NOT using the following special characters: & < > / \.

    Let us know!

    -Coach Jon

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