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Midfirst Bank - Unable to connect since March (edited)

lovetobudget

I have not been able to connect my account at Midfirst since March and have read all of the posts and still do not see an update on an ETA for resolution. How do we get this pushed to the front? I’ve seen lots of other new updates/upgrades come out since March, but it seems like a broken bank connection should be a priority.

What needs to happen so that Simplifi developers finally make it a priority? Have they just decided that there are not enough Midfirst customers to make it worth their time?

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Comments

Coach Jon

Hello @lovetobudget,

Thank you for reaching out! I do apologize that you are experiencing connection issues with MidFirst Bank. I am not able to see the error you are specifically experiencing from our side. If you are experiencing an FDP-107 error, then we do have an alert you can follow for updates here while we work toward a resolution:

https://community.simplifimoney.com/discussion/11875/ongoing-03-21-25-midfirst-bank-returns-fdp-107-error

In the meantime, you can track the account manually by adding manual transactions, which will keep your records up-to-date. Here are the steps to do so: Managing Transactions in Quicken Simplifi | Quicken Simplifi Help Center

Please let us know if you are not experiencing an FDP-107 error, so that we can work on troubleshooting the error you are experiencing!

-Coach Jon

lovetobudget

I appreciate your comment, but it’s the same response we’ve been getting since March. It didn’t actually answer my questions.

“What needs to happen so that Simplifi developers finally make it a priority? Have they just decided that there are not enough Midfirst customers to make it worth their time?”

Coach Jon

Hello @lovetobudget,

Thank you for your response. I want to assure you that we are prioritizing these issues, even though it may take some time to find a proper resolution. I apologize for the wait, and we truly appreciate your patience as we continue to work toward a solution.

-Coach Jon

lovetobudget

Thanks for your response. I’ve started looking at other possible platforms. I was on a chat yesterday with one of your support reps and the only counsel she had for me as a Midfirst bank customer was to enter it manually, cancel today or cancel my auto-renew for February. I pay for Simplifi so I don’t have to enter transactions manually. I’m pretty sure this is a churn reason for many of your customers. Hoping that this connection issue is getting bubbled up ASAP to the right people so you don’t lose too many Accounts. It’s been 9 months with no fix or ETA.

lovetobudget

As of Jan 10th, my Midfirst accounts will sync now. Thank you!

I haven’t seen an update on the Alert Post for the FDP-107 error though. I am on the beta platform, so I’m not sure if everyone’s account work now, or just some.