Mr. Cooper mortgage account - set to manual and now payments show as income (edited)

Nancy Roberts

I'm aware there's a known issue with Mr. Cooper. However, before I knew about it, I set the account to manual. Now it's showing every payment as income rather than a mortgage payment. Yes, the manual account is set as a mortgage. But my net worth is now ridiculously wrong. How can I edit the manual account so that it accurately reflects the account status?

Coach Jon

Hello @Nancy Roberts,

Thanks for reaching out! I think we will need a little clarification to determine what specifically is occurring here. To confirm, your mortgage account is manual. And once you set the account to manual, did the existing transactions in the account change to income transactions when they were previously expenses? Or did transactions appear in the account once you set the account to manual? Let us know!

Nancy Roberts

Hi Coach Jon,

The existing transactions changed to income transactions. I really have no idea what to do to fix this.

Thanks,

Nancy

Coach Jon

Hello @Nancy Roberts,

Thanks for the reply! I would usually have you try connecting the account, but I am aware of the known issue with Mr. Cooper currently, so you may not be able to do that at the moment. Can you provide the following information to better assist us regarding this issue?

• The name of the account the transactions reside in, as it appears in Quicken Simplifi.
• The Date, Payee, and Amount of 3 example transactions where the issue is occurring.
• A screenshot of the Transaction Detail window for each of the provided examples that shows the "Appears on your statement as…" info (this is easiest to obtain from the Web App).
• A screenshot of the same example transactions from the bank's website showing that they're charges and not credits.

Nancy Roberts

Hi Jon,

Is this a private channel? If not, how can I send you this information privately?

Thanks,

Nancy