US Bank Credit Cards with Zero Balance

nrp06
nrp06 Member ✭✭✭
edited January 8 in Adding and Updating Accounts

Transactions download ok, but the balance, on 2 US Bank credit cards, show as zero.

Anyone else seeing this?

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  • Coach Jon
    Coach Jon Moderator admin

    Hello @nrp06,

    Thanks for reaching out! To help us clarify your issue a bit more, can you confirm if you noticed this issue with the balance occurring with existing accounts that were already in Quicken Simplifi? Or did you recently add these accounts and notice the balance was $0 after adding them? I would see if the following steps work to resolve the issue you are seeing here:

    1. Navigate to the bank's website, sign in, and then remove Quicken's access from the bank's third-party linked apps.
    2. Make all of the accounts with the bank manual by following the steps here.
    3. Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
    4. If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

    Let us know how this goes!

    -Coach Jon

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