Sallie Mae FDP-155 (edited)

B Frazier
B Frazier Member
edited January 8 in Adding and Updating Accounts

My Sallie Mae money market accounts have not updated in Simplifi in weeks. I tried to disconnect and reconnect, but received the following message:

We are unable to connect to Sallie Mae Bank at this time. Care Code: FDP-155

Searching old messages, I found that there was an issue with Sallie Mae in September of 2025 but do not see any updates. When will this be resolved?

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Comments

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @B Frazier, thanks for reaching out to the Community with this issue!

    I was able to confirm the FDP-155 error when checking your connection attempts with Sallie Mae Bank from our end. I was also able to reproduce the FDP-155 error in my own Quicken Simplifi using dummy credentials. This error means that the bank is indefinitely or permanently blocking connection traffic.

    However, we do have an ongoing issue with Sallie Mae Bank returning an FDP-105 error. It could be that they are now mapping to an FDP-155 while the issue is being worked on. I would recommend following along with the Alert for the FDP-105 error for now, as any updates, as well as a resolution, will be posted there.

    https://community.simplifimoney.com/discussion/14429/ongoing-9-12-25-sallie-mae-bank-sallie-mae-loan-return-an-fdp-105-error

    To answer your question on when the issue will be resolved, we don't have that type of information here in the Community. But we will definitely be sure to post any updates to the Alert when we receive them!

    In the meantime, you can track the accounts manually to keep your records up to date. Here is our support article on adding manual transactions in Quicken Simplifi: https://support.simplifi.quicken.com/en/articles/3348103-managing-transactions-in-quicken-simplifi#h_85ca9fed99

    If the accounts are investment accounts, the manual tracking steps would be a little different. First, you'd need to make the accounts "manual" so you can add/edit holdings: https://support.simplifi.quicken.com/en/articles/5321064-switch-a-connected-account-to-manual-mode#h_d9c41566d8

    And here is our article on adding/editing holdings in a manual investment account: https://support.simplifi.quicken.com/en/articles/4474538-tracking-investments-in-quicken-simplifi#h_f8a7bc2e30

    We appreciate your patience as we work to resolve the connection issue!

    -Coach Natalie

  • jtbos
    jtbos Member ✭

    Hi Coach Natalie,

    I also have been encountering this same error/issue with Sallie Mae banking accounts in the past 4 weeks. I had bookmarked that post you linked to. However, the odd thing was that after that post was created, my connections were working again for a month or two until 4 weeks ago.

    Is this purely on the bank's side and so Simplify is waiting for them to fix something, or is this something the Simplifi team is actively working on to resolve?

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    @jtbos, thank you for joining the discussion!

    We aren't provided with information like where the problem lies or what's being done to resolve it. However, I can assure you that the FDP-105 error has been escalated from our end, and our teams are actively working on it.

    For the FDP-155 error, this is not something we can escalate if it's able to be reproduced with dummy credentials, which I was able to do in this case. But since the FDP-105 error is already being worked on, I suspect we will find out through that issue if the bank has decided to discontinue connected services permanently. The Alert I shared above will be updated with any information like that, as well as a resolution, if one is reached.

    Fingers crossed we get a fix soon for everyone!

    -Coach Natalie

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