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Freedom Mortgage now Works but Account Balance is Positive

BlurrVT

I can connect to Freedom Mortgage and the amount comes in correctly, but the account reflects as a positive balance instead of a negative balance. I have tried reconnecting. How do I make this show correctly?

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Finicity

Comments

SRC54

Gosh. Did you check in Settings:Accounts to make sure it is set up as a liability account or loan account and not a bank account? Just brainstorming.

Coach Kristina

Hello @BlurrVT,

Thank you for letting us know you're seeing this issue. To clarify, is the balance is correct except for the fact that it's showing as a positive number instead of as money owed? When did you first notice this issue? Was it previously reflecting the balance correctly? Are there any pending transactions which might explain the discrepancy?

I look forward to your reply!

superman4492

having the same issue with my freedom mortgage (the second one) - balance is correct but positive (showing my total mortgage debt as positive in liabilities section

Coach Jon

Hello @superman4492,

Thank you for reaching out! Can you please verify if resetting your account connection works to resolve the issue you are seeing here: https://support.simplifi.quicken.com/en/articles/4857199-when-and-how-to-reset-your-account-connections#h_037ac19bf9

If it does not, can you provide the following information to better assist us? You may feel free to DM me this information if you prefer.

The name of the account in question, as it appears in Quicken Simplifi.
The name of the account in question, as it appears on the bank's website.
A fresh screenshot of the balance for the account in Quicken Simplifi.
A screenshot of the balance displayed on the bank's website for comparison.
A screenshot of the Accounts Summary page from the bank's website that has a wide enough scope to show the full page URL. This is the landing page after signing in, and typically lists all accounts and balances. You will want to take this from a web browser and not a mobile browser, as well as redact any private info such as account numbers.

We will also need logs to be sent:

Log in to the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

BlurrVT

@SRC54 Hi, yes, it it set up as a liability account and shows correctly in the liability section.

@Coach Kristina Yes, that is correct. It is the correct balance, but positive instead of negative. I first noticed this issue when I deleted the old, non-working, connection and added this connection. The old connection was manual because Freedom Mortgage was one of the 'problem' connections for you all and stopped working some time back. I have tried resetting this connection as well. This is the same issue as @superman4492, so it does not appear to be isolated to me.

BudgetJunkie

Same issue here. I was following the other thread where Freedom mortgage wasn’t updating properly and saw that it was marked as fixed so I readded it. Removing and re-adding doesn’t resolve the issue.

Coach Jon

Hello @BlurrVT and @BudgetJunkie,

Thanks for the replies! Can you provide the information I asked for previously in this thread? This will allow us to determine what specifically is going on here and how to proceed.

https://community.simplifimoney.com/discussion/comment/63784#Comment_63784

superman4492

@Coach Jon I have sent the required information in a DM. Thank you so much for your speedy responses!

Coach Jon

Hello @superman4492,

Thank you for the information! We do have a new alert you can follow as our team works toward a resolution for this issue:

https://community.simplifimoney.com/discussion/15461/new-1-20-26-freedom-mortgage-inverted-balance-for-loans-with-finicity

We currently have no ETA to provide on when a resolution can be expected, but we will post updates as soon as we do!