Cannot sync Venmo FDP-102

Jrunner01
Jrunner01 Member ✭✭
edited January 12 in Adding and Updating Accounts

I tried all the usual and suggested troubleshooting steps from the ai bot in chat and still can't get it to sync. Tried those steps last night and today, was no help. Searched community and didn't see any current posts with this error code.

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  • Luv4lillys
    Luv4lillys Member

    Me as well, very frustrating!

  • Coach Kristina
    Coach Kristina Moderator admin

    Hello @Jrunner01 & @Luv4lillys,

    Thank you for letting us know you're encountering this issue. To help troubleshoot, please provide more information. When did you first notice this issue? Is this happening with an account you're trying to add or with an account that was previously connected and working?

    I look forward to your response!

    -Coach Kristina

  • gern
    gern Member
    edited January 10

    When I tried connecting to Venmo in the past, I got the MFA popup and it let me log in. But now, I don't get that MFA prompt anymore and instead there is an error. This started happening around a week ago.

    "Account needs attention(Care code: FDP-102)We are unable to connect to Venmo at this time. Please try again later."

    I just called Venmo customer support and they said there was nothing wrong with my account and I should ask Quicken Simplifi about this.

    I was wondering if anyone could help.

  • Tamila
    Tamila Member ✭
    edited January 11

    I am having the same issue!

  • SteadyTrajectory
    SteadyTrajectory Member
    edited January 11

    Same issue for me.

  • Jrunner01
    Jrunner01 Member ✭✭

    Yesterday was the first day in about a week that I last tried to sync it. It's an an account I already had on demand sync since it uses 2 factor Auth. So it was a previously working synced account.

  • Coach Kristina
    Coach Kristina Moderator admin
    edited January 11

    Thank you for your reply,

    Since the issue has been going on for a couple days, please try making the account manual (for instructions, click here), then add the account (for instructions, click here) and make sure to link it with the existing account (for instructions, click here).

    If the above steps do not resolve the issue, please let us know and send logs so we can investigate the issue further. To send logs, please follow these steps:

    1. Log into the Quicken Simplifi Web App.
    2. Select Profile from the left-hand navigation bar.
    3. With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback. 
    4. Leave all boxes checked, add a brief description of the issue, and then click Send.

    Hello @gern, @Tamila, and @SteadyTrajectory,

    Thank you for letting us know you're seeing this issue! I merged your discussion with the active discussion on this issue. Please follow the troubleshooting steps in this post, and if the troubleshooting does not resolve the issue, please send logs.

    Thank you!

    -Coach Kristina

  • Jrunner01
    Jrunner01 Member ✭✭

    I forgot to mention in my initial correspondence that I too was now no longer getting the pop-up for MFA. So we're all getting the same issue it seems. As for the new steps you posted earlier I was able to make the account manual but then when I went to add it and enter my credentials I got the fdp-102 once again. I guess I have to send some logs later.

  • AlexPKeaton
    AlexPKeaton Member

    Coach Kristina,

    The work-around is not working for me. After making the existing account manual, when I try to add the Venmo account per your instructions, the same FDP-102 error code appears.

  • stclairj
    stclairj Member ✭

    same issue here

  • KDC1996
    KDC1996 Member ✭✭✭

    +1 same issue.

    There was also a Reddit post on this a few days ago:

    https://www.reddit.com/r/simplifimoney/comments/1q8j9o7/anyone_else_having_issues_with_venmo_connecting/

  • KDC1996
    KDC1996 Member ✭✭✭
    https://community.simplifimoney.com/discussion/comment/63738#Comment_63738

    @Coach Kristina, Just submitted feedback, Reference ID 520746621505872640

  • Coach Natalie
    Coach Natalie Administrator, Moderator admin

    We appreciate everyone taking the time to report this issue to us!

    It looks like the FDP-102 error with Venmo is known by our service provider. While they work with the bank to resolve the issue, we have created an Alert that everyone can follow for updates:

    https://community.simplifimoney.com/discussion/15381/new-1-12-26-venmo-returns-an-fdp-102-error

    While the connection is down, you can add manual transactions to keep your records up to date. Our support article here has the steps to do so: https://support.simplifi.quicken.com/en/articles/3348103-managing-transactions-in-quicken-simplifi#h_85ca9fed99

    Thank you all for your patience as we work to resolve this matter!

    -Coach Natalie

  • FinTechMan
    FinTechMan Member ✭✭✭
    edited January 12

    +1 issue is persistent.

    Would be awesome if there was some.user journey probing that checked these connections to see if they are having any issues on simplifi side so they can catch these and notify with a different message for known issues.

  • Jrunner01
    Jrunner01 Member ✭✭
    edited January 12

    I might be saying the same thing here or in addition to what the previous user FinTechMan suggested, it seems like the service would benefit from some automation to ensure these connections to various entities are still up and functional and not have to rely on us customers to have to report these issues, which could then also automate a standard response message saying they are known issues that the service is looking into already so no one has to post here or wonder is this something they are only experiencing or is a multi-user issue like this one is.

  • KDC1996
    KDC1996 Member ✭✭✭

    Previous two user posts are a great suggestion that it almost blows my mind that it hasn't been implemented already. As a very involved user, I am aware that I need to search forums for answers to these connection issues that are likely not just my issue, but a mass issue. But for the average user, I would not expect that at all. I wouldn't doubt if Simplifi has lost a good number of users due to these reoccurring connection issues that seem to have little information on what is going on, and all of a sudden just work again after some unspecified time. I have just gotten used to it, but a new user might just not deal with it.

  • FinTechMan
    FinTechMan Member ✭✭✭
    1000009978.jpg

    Day 5 and counting. Transactions building up that need to be cleared. My poor daily clearing streak

  • jaywilk
    jaywilk Member
    edited January 14

    Convenience and automation are why I pay for quicken simplifi. This is not the first time this has happened with Venmo and I'm amazed it took someone making a forum post for the issue to even be known. I asked for an extension on my subscription or a discount for next year because I've wasted so much time troubleshooting venmo on this app and they told me I would have to cancel my google play subscription and redo it through them directly or they can't do anything.

    I had to add a manual balance adjustment of thousands of dollars to my disconnected venmo account until I can resync it because it showed as thousands in the negative when it got disconnected due to the error troubleshooting.

    [removed - disruptive]

    Thank you to OP for taking the time to make the forum post or who knows how long it would've taken to get fixed.

  • deleoner
    deleoner Member ✭

    @jaywilk the AI bot also said when you make the manual transactions, to label them as 'pending' so when the connection is restored, it wont make duplicate transactions

  • Smelly Pickle
    Smelly Pickle Member

    Wow, this is still a problem and I just started using simplifi. Not a good feeling for a new user.

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