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Data not refreshing for Citi Bank

vipsclt

Setup the Citi bank first time a week back. At that time, though the system was showing a message that error connecting to citibank, I chose connect anyway. So I was able to add the account successfully last week. But since then data is not been refreshed. And it is showing "Service is currently unavailable" icon as above. I tried almost every other day, and it has been an issue.

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Coach Kristina

Hello @vipsclt,

Thank you for letting us know you're seeing this issue. The error typically happens if the financial institution is reporting high traffic, and should clear on it's own. For more information, please review this article: https://support.simplifi.quicken.com/en/articles/11780893-what-does-service-is-currently-unavailable-cloud-icon-on-accounts-mean

Has this issue been happening for a week? Do you always check your Quicken Simplifi at the same time of day, or have you been encountering this issue at different times of the day? I can see that you recently tried reconnecting the accounts. Did that help at all, or is the issue persisting?

I look forward to your reply!

vipsclt

Thanks.

Yes, since the first day, I added the Citibank account. I have during regular business hours as well as on Saturday/Sunday morning.

I tried to re-add the account. But that did not solve the problem.

Anyway, can I remove the account and add it back? Just checking if that resolves the issue. If so, need help on steps to reomove the account.

vipsclt

I just checked again. And I do NOT see the "Service is currently unavailable" icon status now. :)

So looks like the issue is resolved somehow. Will monitor for the next week.

alexsbank

I've logged in at different times the past couple of days, and while I see some transactions from yesterday, it still says the service is unavailable, will this continue to happen?

Coach Kristina

Hello @alexsbank,

Thank you for letting us know you're seeing this issue. To clarify, you mentioned you see some transactions from yesterday. Does that mean that you're seeing the cloud icon, but Quicken Simplifi is still able to update your accounts?

I look forward to your response!