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No PayPal transactions have downloaded since October

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This discussion was created from comments split from:

PayPal - Missing Credit Account (edited).

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taxman3349

https://community.simplifimoney.com/discussion/comment/46998#Comment_46998

My Paypal credit account was missing transaction for months. In October it finally updated. No transactions have downloaded since October, however the balance is always up to date. Please fix this.

Coach Jon

Hallo @taxman3349,

Thanks for reaching out! Let's see if the following steps work to resolve the issue with your transactions not downloading:

Make all of the accounts with the bank manual by following the steps here.
Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

If you have any transactions older than 90 days that haven't been downloaded into Quicken Simplifi, you should know that most banks only allow you to download 90 days' worth of data per account. If your missing transactions are older than that, they will not automatically download into Quicken Simplifi. Older transactions can also be imported into Quicken Simplifi using a CSV file, if your bank allows this. https://support.simplifi.quicken.com/en/articles/4413430-how-to-manually-import-transactions#h_a40057a0e7

Let us know how this goes!

taxman3349

Didn't work. It says all the accounts from this bank are already added. Obviously since the card balance is updating, it is connecting to the card but failing to update the transactions.

Coach Kristina

Thank you for your reply,

To clarify, since you said the balance is updating, did you make the accounts manual before trying to reconnect them?

Thank you!