When I am searching tips and help, I want to be able to move the Help dialog box in order to perform operations that I am being tutored on.
Suggestion. Instead of moving the chat window inside a page, you can provide the ability to pop it out to it's own window.
I would also like the chat window to be movable! Your tips can be quite lengthy and I can not remember all those steps. It is very aggravating. I am having to take several pictures to capture the instructions.
Or just add a minimize icon, because clicking X feels like it will exit the conversation.
Agree with all of the above complaints / suggestions. Doubtful anything will be done as it's been 2 years and 3 months since the first post.
I voted it up.
When chatting with your reps to resolve an account issue, the chat window blocks my access to the pop-up menus under the "…" buttons next to the accounts. See all the red circles on the picture. I can't find a way to move the chat window up or to the right to be able to see the menus. I'm on a Mac running iOS 26.2 if it matters.
In order to get around this I had to chat in one browser and do the work in another browser.
I second this. I should be able to move the window around so I can unblock the parts of the main page hidden. Alernatively make the chat part of the main page and push the rest over. The latter is not idea, moving the chatbox is very much preferable.
I meant move it to the LEFT. Not right. It’s already on the right. :-)
100% - the ability to move the chat around to unblock whatever I want to look at would be a very useful feature.
Hello @ritaylor,
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Thank you!
I've done the "open simplifi in multiple tabs" trick many many times while chatting with support!
