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Nationwide Retirement Solutions - You have already added all your accounts (edited)

davidsonj

I had been entering my Nationwide Retirement Solutions account manually while the FDP-102 issue prevented syncing. Seeing that it might have been fixed, I tried to reconnect. After entering credentials, Nationwide sent me a 2fa code which I entered. After a few seconds I got a message that "You have already added all your accounts at this bank". Still no data showing in dashboard.

I then thought maybe starting over would help, so I deleted my Nationwide account through "Settings", "Accounts". I then logged out and back in, and saw there was no Nationwide in my Accounts list in settings. I then added my Nationwide again, performed the 2fa, and got the same error. Now Nationwide shows in my accounts list under settings, but there is no data in my dashboard.

I have also tried "reset connect", with no success.

Any suggestions?

Thank you.

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Comments

Coach Kristina

Hello @davidsonj,

Thank you for letting us know you're seeing this issue. To help troubleshoot this, please answer the following questions:

Has there been activity in the account within the last 90 days?
1. We may not find the account if there has not been any recent activity.
Are you routed to a different URL or website when they try to open the missing account on the financial institution's website?
What is the account type and nickname as it appears on the financial institution's website?
1. How many accounts you have with this financial institution?
Is the missing account a subtype of another type of account, like an investment account?
Did the financial institution make any changes to their website?

I look forward to your reply!

FutureEye

I have same issue as @davidsonj. 403b. Still Active account which used to connect before the 102 error. I don’t see any changes made from Nationwide side.

Coach Kristina

Hello @FutureEye,

Thank you for providing that information. So that we can further investigate this issue, please provide a screenshot of the account summary page on the financial institution website and a screenshot of the add account window in Quicken Simplifi, showing that the account is not listed. Please make sure to redact any personal information. If you're not comfortable posting the screenshots here, then please send them via DM.

And we will also need updated logs to be submitted via the 'Send Feedback' option:

Log in to the Quicken Simplifi Web App.
Select Profile from the left-hand navigation bar.
With the Profile menu open, hold down the Option key for Mac or the Alt key for Windows, and then click Send Feedback.
Leave all boxes checked, add a brief description of the issue, and then click Send.

Thank you!

FutureEye

@Coach Kristina I am not comfortable with me sharing. Last time when I did , there were sensitive info in the file and I had to catch and delete it. Any update on this issue ?

Coach Natalie

@FutureEye, thanks for the reply!

Are you receiving an FDP-102 error? If so, we have an Alert that can be followed for updates on that known issue:

https://community.simplifimoney.com/discussion/15143/ongoing-12-12-25-nationwide-retirement-solutions-returns-fdp-102-error

Otherwise, if you're receiving the "You have already added all your accounts" message, although we definitely understand your privacy concern, we do need to gather specific data to escalate an issue from here in the Community. You can contact our Chat/Phone Support Team directly to see if they're able to work around the missing data and still submit an escalation, as they have the tools needed to make that determination: https://support.simplifi.quicken.com/en/articles/5077917-how-to-contact-support

I hope this helps!

FutureEye

still not working. :-(

FutureEye

@davidsonj , @Coach Natalie - this issue is resolved finally for me.