[UPDATED] 1/23/26: Duplicated Balance in Manual Accounts for Quicken Simplifi

Coach Janean
Coach Janean Administrator admin
edited 3:36PM in Known Product Issues

UPDATE 1/23/26

We’re currently seeing reports from Simplifi customers that manual accounts are temporarily displaying a $0 balance.

This is related to a fix that was deployed yesterday and is still processing. Once that process is complete, balances should update and display correctly. 

Please bookmark this alert for further updates. Thank you for your continued patience.

NEW 1/22/26

We are receiving reports of customers seeing their balance duplicated in their manual accounts, and may also see asset and mortgage accounts showing a $0 balance or an incorrect balance. This includes accounts connected via Zillow and Kelley Blue Book.

This is a known issue and has been escalated to our teams for investigation. At this time, we don’t have an estimated resolution, but we’re actively working on it.

Thank you for your patience, and we’ll share updates as soon as they become available.

(Ticket #12182167)

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Comments

  • Coach Jon
    Coach Jon Moderator admin
    edited January 22

    UPDATED 1/22/26

    This Alert has been updated to include a temporary workaround for the issue while we continue to work on a resolution.

    Users may try to delete the newly added opening balance transaction that resulted from this issue, and the account balance should correct itself. This may not work to correct the issue in all cases.

    We appreciate everyone's patience!

    -Coach Jon

  • Coach Janean
    Coach Janean Administrator admin

    UPDATE 1/23/26

    We’re currently seeing reports from Simplifi customers that manual accounts are temporarily displaying a $0 balance.

    This is related to a fix that was deployed yesterday and is still processing. Once that process is complete, balances should update and display correctly.

    Please bookmark this alert for further updates. Thank you for your continued patience.

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