[ONGOING] 1/26/26: MyCardStatement returns FDP-102 error

Coach Jon

We are receiving reports that users are unable to connect to instances for www.mycardstatement.com due to an FDP-102 error. Below is a list of the FIs affected by this issue.

• MyCardStatement
• NewBridge Bank - Credit Card
• Northview Bank Credit Card
• People's Trust & Svgs Bk CCard
• TCM Bank - Credit Card
• Clean Water Action Credit Card
• EZCardInfo.com
• Heartland Bank Credit Card
• MidSouth Bank LA - Credit Card

This is a known issue that we are working to resolve as quickly as possible. We currently have no ETA to provide on when a resolution can be expected, but we will post updates as soon as we do.

If you would like to be automatically notified of any updates regarding this issue, please "bookmark" this Alert by clicking the bookmark ribbon in the upper right corner.

Thank you!

CTP-16101 // CTP-16104

Coach Natalie

ONGOING 2/9/26

This Alert is still listed as ongoing, and there is currently no ETA on a resolution, though we are continuing to investigate the issue. We will be sure to post back when an update or resolution becomes available, so please bookmark this Alert to receive those notices when they occur.

We appreciate everyone's patience!