Rocket Mortgage (Care code: PRODUCTS_NOT_SUPPORTED)

strngr12
strngr12 Member ✭✭
edited January 28 in Adding and Updating Accounts

For the last several days Rocket Mortgage replies with a:

"Account needs attention(Care code: PRODUCTS_NOT_SUPPORTED)We are unable to connect to Rocket Mortgage at this time."

When it attempts to sync with Rocket.

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Comments

  • Coach Jon
    Coach Jon Moderator admin
    edited January 28

    Hello @strngr12,

    Thanks for reaching out! I can also see that error message when checking from our side for you. I know that we do have two different instances available in Quicken Simplifi for Rocket Mortgage. You are currently using the Plaid instance, from what I can see. Can you verify if the other instance works for you any better?

    image.png

    You can follow the steps below and then select the other Rocket Mortgage instance when going through the Add Account flow step.

    • Make all of the accounts with the bank manual by following the steps here.
    • Once you see the account(s) listed in the Manual Accounts section under Settings > Accounts, go back through the Add Account flow to reconnect to the bank.
    • If the connection is successful, carefully link the account(s) found to your existing Quicken Simplifi account(s) by following the steps here.

    Let us know how that goes!

    -Coach Jon

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