How long does it normally take to fix known bugs

Question

I have 5 rules that I made from subcategories of Personal Income. These rules quit working in November of last year.  I moved the subcategories to main category trying to fix the problem but it did not help. If I click a transaction from a broken rule and create a new rule and click continue. The app does not find the any transaction records. However all other transactions records allows the same procedure to find records and create the rule. In other words it appears creating rules works fine except for the transactions where the rule quit working. After 3 hours on phone support, the tech said he duplicated the error and said I would get an email when it was fixed. I have been waiting months. Is this normal? Looks like you have a category for everything except Rules.

Coach Natalie · Accepted Answer

@N4KHQ, thanks for posting your inquiry to the Community!

We’re typically not provided with specific timelines for how long an issue will take to resolve. Some reported issues are fixed within a couple of weeks, while others can take longer depending on the complexity of the issue and how many users are affected.

For the most accurate status update on a specific escalation, we recommend reaching back out through the original support channel you worked with. If that was via our Chat Team, you can access your previous conversations by clicking Messages in the Help Center.

If the original chat is no longer available, you’re welcome to start a new one—our team will be able to review your history and locate the escalation ticket to check on its current status. In the meantime, please continue to keep an eye out for updates, as they’ll reach back out if more information is needed or once the issue has been resolved.

I hope this helps!