This discussion was created from comments split from:
Incorrect Balances and Savings Goals for all Manually Tracked Accounts and Assets (edited).
Goals still show the same issue of double balance on the latest version of iOS. (I have tried logging out and reinstalling the app)
Hello @aariana,
Thanks for letting us know! We have reported this issue to our product team, and they are currently working on a resolution. Please be sure to keep us updated and let us know if the issue is still occurring for you on Monday.
QCS-23125
I am following up with an update from our team on this issue for you. It looks like they need a little bit more information, if you don't mind. Can you please provide screenshots showing the issue from your side? Feel free to DM me the screenshots if you prefer. Let us know!
Here’s one. They’re not limited to completed goals. The bottom number is correct, the top number which is double, is not correct.
Thank you @aariana,
I have sent this to our team! Please be sure to keep us updated and let us know if the issue is still occurring by Monday.
I wanted to share I am also seeing the issue with goals being doubled. Both on Android and on the web.
Hello @KSU_SecretSquirrel,
Thank you for letting us know you're also encountering this issue. If you would like to contribute to the investigation, please provide a screenshot of what you're seeing in your Quicken Simplifi (redact any personal information) and send logs. To send logs, please follow these steps:
Thank you!
I've submitted feedback from within the app. Here's a screenshot as well.
We have reported this issue to our product team and added you to the ticket for this issue. Our team is still working on a resolution at this time.
Thank you for your patience!
I've cleared all cookies and history in my browser, and I've deleted the Simiplifi app from my iPhone and reinstalled, making sure I have all updates installed, and I'm still seeing my savings goals totals doubled. Creating a new post as directed below
re: https://community.simplifimoney.com/discussion/15487/updated-1-30-26-duplicated-or-0-balance-in-manual-or-asset-accounts-and-savings-goals#latest
Hello @jms1005,
Thank you for letting us know. Can you also send a screenshot of the issue you are seeing within Quicken Simplifi as well? This will help us verify specifically what is occurring on your side.
Amounts on bottom are correct, totaling $198.52. The number at the top is doubled, showing $398 available. All of my existing savings goals are doubled like this with the exception of one brand new one I created 2 days ago. It's been like this for at least the past week or 2. Before that, all available totals were correct.
Thank you for the information. I did get you added to the ticket for this issue as well. Our team is still working on this at this time, but you can follow our alert in the meantime while we work on a resolution.
Hello @jms1005, @KSU_SecretSquirrel, and @aariana,
I am back with an update from our product team. It looks like a fix was implemented for this issue! Can you please let us know if you are still seeing this issue, or if everything is now working correctly on your side?
All totals look correct now. Thank you!
Goal totals and completion status look correct now, thank you!
Hello @jms1005 and @aariana,
I am glad to hear the issue is resolved for you guys! Thanks for letting us know!
@Coach Jon Unfortunately, my goals are still incorrect. I've submitted feedback again. Here's a screenshot for reference.
Thanks for the update. I let our product team know and will follow up here when we have a status update!
@Coach Jon My goals are now back to normal! Thanks!
